Team Leader Customer Accounts

Job Description Position Summary

Address customer’s inquiries and initiate course of action to be taken to correct customer accounts. Familiar with payments processing and posting customer payments to the billing system. Abilily to interact with a number of internal and external customers.

Tasks and Responsibilities* Receives and processes walk-in customer payments and posts to the customer account on a daily basis. Groups payment stubs and checks into batches for control and balancing purposes. If a batch is out of balance locates and corrects the error.

Qualifications, Skills and Abilities Experience: Must have eighteen (18) months of Customer Service experience, including working knowledge of SAP. Must possess strong interpersonal skills. Ability to make decisions within established procedural guidelines. Sound judgement, minimum supervision. A good understanding of the Public Service Commission regulations (DC, MD and VA). Excellent oral and written communication skills are essential. Must be familiar with current payment software. May be subject to rotation assignments as needed. Education: High School diploma or equivalent G.E.D., with knowledge of Microsoft Office Suite. Must possess good communication skills and the ability to interact with customers of all levels. Good analytical and problem-solving skills and ability to use sound judgement in decision making. Valid driver’s license.

We offer a competitive salary of $33.33 per hour, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.To learn more about our mission:https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

WGL is an EO employer – M/F/Vets/Disabled

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.