Client Account Representative

LocationIndianapolis, IN

About This Job


Client Account Representative


Our Client Account Representatives are organized and detail-oriented, serving as a primary point of contact for our clients. They’re responsible for understanding recorded financial transactions for charitable giving vehicles, philanthropic industry rules and regulations, and administrating all aspects of managing client programs. A positive attitude enables them to build strong client relationships and work as a cross-functional internal team member. Understanding client’s needs and programs allows the Client Account Representative to improve on existing processes and procedures. This position is a combination of transaction processing and oversight and ongoing communication with clients.


Duties & Responsibilities:

Partner with various internal departments, including accounting & information technology to administer all aspects of client programs
Ensure client retention, loyalty, and continued opportunities with excellent client service achieved through pro-active client contact, prompt and accurate responses, high energy and enthusiasm
Serve as first point of contact for problem resolution
Through daily follow-up, partner closely with accountant(s) to ensure that all statements, financial transactions, and data processing are handled in a timely manner
Run daily/weekly/monthly reports to discover and act on exception reporting
Maintain and update client records
Work with clients, legal, and compliance departments to ensure that the philanthropy tool is administered in compliance with best practices and IRS regulations.
Responsible for identifying, documenting and reviewing processes and procedures to enhance program efficiency and effectiveness
Assist in new business development by providing referrals to sales and professional services units
Providing coverage for teammates as needed
Exercise initiative in assisting with projects, research and critical analysis
Liaison for inter-department client relationships
Any other duties as assigned

Education & Experience:

Experience in financial services, philanthropic industry or trust administration highly preferred
Bachelor’s degree in business, finance, accounting, or related field required or equivalent experience (5+ years)
Exceptional attention to detail, highly organized, with a commitment to high quality and timely service.
Strong time management skills with a demonstrated ability to effectively prioritize work in a fast-pace environment
A desire to learn and an ability to work well with others in a collaborative team structure
Flexibility and agility to shift priorities, cross-train and contribute to individual, team and company priorities
Strong business ethics & personal integrity
Excellent verbal and written communication skills
Fluent in Microsoft Office Suite

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