SYSTEM OPERATOR I or SYSTEM OPERATOR II

From: Brian Skelton - CEO/President

Date: December 22, 2025

Re: EXTERNAL JOB POSTING

Open Job Position – System Operator I or System Operator II

Beginning Monday, December 22, 2025, Riviera Utilities will begin taking applications to fill a job vacancy for System Operator I or System Operator II. We are considering applicants with qualifications in the following range, salary commensurate with education and experience.

SYSTEM OPERATOR I

QUALIFICATIONS:

Education and Experience

High School Diploma or an acceptable equivalency diploma (GED) and five (5) years of experience in a closely related field such as control room operations, electrical dispatching, plant and systems operations, or other technical work within the electric power industry.

An Associate’s Degree in Electrical Engineering, Electronics, Electronic Technology, Electrical Instrumentation, Computer Technology, Computer Information Systems, or similar field of study is preferred and substitutes for some of the experience.

An equivalent combination of education and experience will be considered.

Licenses or Certifications

80% minimum passing score on the System Operator I evaluation and Certification.

Special Requirements

Possession of or ability to obtain a valid Driver’s License within 60 days of employment.

SYSTEM OPERATOR II

QUALIFICATIONS:

Education and Experience

High School Diploma or an acceptable equivalency diploma (GED) and six (6) years of experience in a closely related field such as control room operations, electrical dispatching, plant and systems operations, or other technical work within the electric power industry.

An Associate’s Degree in Electrical Engineering, Electronics, Electronic Technology, Electrical Instrumentation, Computer Technology, Computer Information Systems, or similar field of study is preferred and substitutes for some of the experience.

An equivalent combination of education and experience will be considered.

Licenses or Certifications:

80% minimum passing score on the System Operator II evaluation and Certification.

Special Requirements:

Possession of or ability to obtain a valid Driver’s License within 60 days of employment.

Applications accepted for the open position through Monday, January 12, 2026. Interested individuals should go to our website at www.rivierautilities.com to review the Job Descriptions for this opening, click on the Application link, complete the application, and submit it by the deadline.

In Compliance with the Alabama Immigration Law, Riviera Utilities participates in the Federal E-Verify Identification Program.

Salary Range: System Operator I $55,323 - $80,124 Pay Grade 107

System Operator II $62,749 - $90,879 Pay Grade 109

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

System Operator I

Department: Administration – Operations Center

Pay Grade: 107

FLSA Status: Non-Exempt

Reports To: Operations Center Supervisor

Effective Date: 6/8/2023

JOB SUMMARY

This experienced position is responsible for monitoring a power system, a broadband system, a natural gas system, a water system, and a wastewater system. The System Operator I also receives, and dispatches trouble calls, writes switching orders, issues basic switching and clearance orders, relays information, and enters data into computer software.

ESSENTIAL JOB FUNCTIONS

- Monitors and operates the electric distribution and transmission system using the supervisory control (SCADA) system or other software systems.

- Monitors and operates the Outage Management System.

- Communicates, receives, transmits information, and assists all field personnel.

- Communicates outage information and operational problems to appropriate Managers/Superintendents.

- Receives and dispatches services related to collections, disconnects, reconnects of meter activity, trouble calls, outages, and calls for service trouble calls during shift using radios and other communication equipment.

- Updates the switching board using information obtained from Engineering Department.

- Records outages including start times, device locations, causes, and end times.

- Updates the outage screens, as necessary.

- Issues Hot Line Work Permits (HLWP) using SCADA system and by directing all switching related to HLWP; maintains all paperwork related to HLWP.

- Assists in writing switching orders on transmission and distribution system for approval by supervisor or more experienced Operators.

- Issues and relays basic switching clearances (e.g., radial) to crews in the field as received from other Operators or Engineering Department.

- Records, compiles, and organizes operational data into computer reports and spreadsheets regarding power demands, usage, outages, response times, and other service information.

- Troubleshoots missing data, inaccurate data, and other system computer database issues to maintain correct information for service.

- Operates and performs basic maintenance for all equipment associated with the Operations Center such as computers, radios, and printers, which includes changing batteries, changing printer cartridges and ribbons, assuring adequate supplies of paper, routine checking of UPS systems, checking phone system, and rebooting computer systems.

- Obtains weather information important to system operations and take appropriate action, as necessary.

- Helps coordinate activities between Riviera Utilities and power suppliers on repair and patrol of their lines during routine and emergency conditions.

- Responds to calls regarding Riviera burglar alarms, security, fire alarms, and use of facilities after hours.

- Maintains Outage Logs/Software and Switching Logs. Maintains records and logs as required by operating procedures.

- Communicates with power companies, emergency and law enforcement personnel, utilities, and customers regarding outages, location of lines, switching and power restoration, security lights, and other Riviera business.

OTHER FUNCTIONS

- Assists other departments as assigned.

- Works twelve-hour shifts, eight-hour shifts, weekend work, holiday work, relief work and overtime when required.

- Continued career development will be required and may include traveling.

- Performs other related duties as required/assigned.

QUALIFICATIONS

Education and Experience

High School Diploma or an acceptable equivalency diploma (GED) and five (5) years of experience in a closely related field such as control room operations, electrical dispatching, plant and systems operations, or other technical work within the electric power industry. An Associate’s Degree in Electrical Engineering, Electronics, Electronic Technology, Electrical Instrumentation, Computer Technology, Computer Information Systems, or similar field of study is preferred and substitutes for some of the experience.

An equivalent combination of education and experience will be considered.

Licenses or Certifications

80% minimum passing score on the System Operator I evaluation and Certification.

Special Requirements

Possession of or ability to obtain a valid Driver’s License within 60 days of employment.

KNOWLEDGE, SKILLS, AND ABILITIES:

- Knowledge of basic math, algebra, geometry, and their applications.

- Knowledge of transmission, switching, control and operation of electrical systems. Includes knowledge of current, conductors, insulators, circuits, transistors, breakers, transformers, capacitors, wiring, NEC, etc.

- Knowledge of electronic equipment, circuit boards, processors, and other electronic devices.

- Knowledge of computer systems, hardware, connectivity, troubleshooting, and software.

- Knowledge of safe work habits in the performance of all job duties.

- Skill in active listening to and giving full attention to what people are saying, asking questions as appropriate, and not interrupting.

- Skill in problem solving by using logic and reasoning to evaluate information, consider alternatives, make decisions based on the situation at hand, and managing minor interpersonal issues between employees.

- Ability to read and understand Riviera Utilities’ Employee Handbook, Safety Manual, and other departmental operating manuals.

- Ability to read, understand and use electrical symbols, maps and circuit diagrams, geographical maps, diagrams, blueprints, as well as equipment and operations manuals to restore service and operate the power system.

- Ability to communicate clearly, accurately, and timely with customers, the public, other employees, and representatives from other utilities, power companies, and emergency personnel in person, over the phone, and via the radio.

- Ability to recognize when there is a problem or whether it is likely to develop into a problem based on available data.

- Ability to apply general rules to specific problems to produce answers and solutions.

- Ability to combine pieces of information to form general rules or conclusions, finding relationships among unrelated events.

- Ability to understand Riviera Utilities’ electrical distribution/transmission system.

- Ability to make decisions, manage time, coordinate actions, and manage multiple priorities at one time to respond in a timely manner to inquiries and issues from other personnel and the public.

- Ability to write legibly and with clarity.

- Ability to operate departmental equipment such as computers, SCADA system, Outage Management System, Customer Information System, copier, printer, radios, phones.

- Ability to assist in the maintenance of electronic equipment such as computers, printers, radios, etc.

- Ability to view multiple screens of computer data, indicators and symbols, and process information from a variety of sources (e.g., phone, radio, reports) to ensure proper operations.

- Ability to manage time, coordinate actions, provide instruction and guidance for Trainees and Operators, and work professionally with a wide variety of people.

- Ability to operate small office equipment, including copy machines, scanner, printer and/or multi-line telephone systems.

- Ability to operate computers for data entry, word processing and/or accounting purposes.

- Ability to operate a computer/workstation with multiple monitors.

- Ability to have regular and predictable attendance at work.

PHYSICAL DEMANDS

The work is sedentary: exerting up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following required physical abilities:

- Feeling: sufficient to perceive attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

- Fingering: perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

- Grasping: sufficient to apply pressure to an object with the fingers and palm.

- Handling: sufficient to pick, hold, or otherwise work, primarily with the whole hand.

- Hearing: sufficient to perceive the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discrimination in sound.

- Hearing: sufficient to receive detailed information through oral communication and to make discrimination in sound.

- Lifting: sufficient to raise objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

- Mental Acuity: sufficient to make rational decisions through sound logic and deductive processes.

- Reaching: sufficient to extend hand(s) and arm(s) in any direction.

- Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

- Speaking: sufficient to express or exchange ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.

- Standing: Particularly for sustained periods of time.

- Talking: sufficient to express or exchange ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

- Visual Acuity: sufficient to have close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.

- Visual acuity: sufficient to include color, depth perception, and field vision.

- Visual acuity: sufficient to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

- Walking: sufficient to move about on foot to accomplish tasks, particularly for long distances or move from one work site to another.

WORK ENVIRONMENT

The work environment is an office with moderate noise and temperature levels. The job may require working outside in a variety of weather conditions when cross training with field crews.

System Operator II

Department: Administration – Operations Center

Pay Grade: 109

FLSA Status: Non-Exempt

Reports To: Operations Center Supervisor

Effective Date: 6/8/2023

JOB SUMMARY

This is a fully functional position responsible for monitoring a power system, a broadband system, a natural gas system, a water system, and a wastewater system. This experienced and technically advanced position also receives, and dispatches trouble calls, writes switching orders, issues switching and clearance orders, re-routes power, checks capacities, relays information, and enters data into computer software.

ESSENTIAL JOB FUNCTIONS

- Monitors utility systems using SCADA or other software systems.

- Monitors and operates the Outage Management System.

- Communicates, receives, transmits information, and assists all field personnel.

- Communicates outage information and operational problems to appropriate Managers/Superintendents.

- Receives and dispatches services related to collections, disconnects, reconnects of meter activity, trouble calls, outages, and calls for service trouble calls during shift using radios and other communication equipment.

- Updates the switching board using information obtained from Engineering Department.

- Monitors and operates the Outage Management System software.

- Records outages including start times, device locations, causes, and end times. Updates the outage screens, as necessary.

- Independently writes, directs, and approves Hot Line Work Permits (HLWP) using SCADA system and by directing all switching related to HLWP; maintains all paperwork related to HLWP.

- Independently writes and directs with supervision complex switching orders on transmission and distribution.

- Issues and directs all types of switching clearances to crews in the field as received from supervisor and Engineering Department.

- Records, compiles, and organizes operational data into computer reports and spreadsheets regarding power demands, usage, outages, response times, and other service information.

- Troubleshoots missing data, inaccurate data, and other system computer database issues to maintain correct information for service.

- Operates and performs basic maintenance for all equipment associated with the Operations Center such as computers, radios, and printers which includes changing batteries, changing printer cartridges and ribbons, assuring adequate supplies of paper, routine checking of UPS systems, checking phone system, and rebooting computer systems.

- Guides the activities of Systems Operator Trainees, Systems Operators I and II by providing direction, answering questions, resolving minor interpersonal issues, reviewing switching orders for accuracy, filling in for empty shifts, and dealing with complicated work orders and outages.

- Obtains weather information important to system operation and take appropriate action, as necessary.

- Helps coordinate activities between Riviera Utilities and power suppliers on repair and patrol of their lines during routine and emergency conditions.

- Responds to Riviera burglar alarms, security, fire alarms, and use of facilities after hours.

- Maintains Outage Logs/Software and Switching Logs.

- Maintains records and logs as required by operating procedures.

- Communicates with power companies, emergency and law enforcement personnel, utilities, and customers regarding outages, location of lines, switching and power restoration, security lights, and other Riviera business.

OTHER FUNCTIONS

- Assists other departments as assigned.

- Works twelve-hour shifts, eight-hour shifts, weekend work, holiday work, relief work and overtime when required.

- Continued career development will be required and may include traveling.

- Promotes and supports safety awareness by following and ensuring compliance with established Standard Operating Procedures.

- Performs other related duties as required/assigned.

QUALIFICATIONS

Education and Experience

High School Diploma or an acceptable equivalency diploma (GED) and six (6) years of experience in a closely related field such as control room operations, electrical dispatching, plant and systems operations, or other technical work within the electric power industry. An Associate’s Degree in Electrical Engineering, Electronics, Electronic Technology, Electrical Instrumentation, Computer Technology, Computer Information Systems, or similar field of study is preferred and substitutes for some of the experience. An equivalent combination of education and experience will be considered.

Licenses or Certifications:

80% minimum passing score on the System Operator II evaluation and Certification.

Special Requirements:

Possession of or ability to obtain a valid Driver’s License within 60 days of employment.

KNOWLEDGE, SKILLS, AND ABILITIES

- Knowledge of basic math, algebra, geometry, and their applications.

- Knowledge of transmission, switching, control and operation of electrical systems. Includes knowledge of current, conductors, insulators, circuits, transistors, breakers, transformers, capacitors, wiring, NEC, etc.

- Knowledge of electronic equipment, circuit boards, processors, and other electronic devices.

- Knowledge of computer systems, hardware, connectivity, troubleshooting, and software.

- Knowledge of safe work habits in the performance of all job duties.

- Knowledge of basic supervisory and management concepts (e.g., scheduling, training, coordinating, delegation) to provide direction and guidance to Systems Operators.

- Skill in active listening to and giving full attention to what people are saying, asking questions as appropriate, and not interrupting.

- Skill in problem solving by using logic and reasoning to evaluate information, consider alternatives, make decisions based on the situation at hand, and managing minor interpersonal issues between employees.

- Ability to read and understand Riviera Utilities’ Employee Handbook, Safety Manual, and other departmental operating manuals.

- Ability to read, understand and use electrical symbols, maps and circuit diagrams, geographical maps, diagrams, blueprints, as well as equipment and operations manuals to restore service and operate the power system.

- Ability to communicate clearly, accurately, and timely with customers, the public, other employees, and representatives from other utilities, power companies, and emergency personnel in person, over the phone, and via the radio.

- Ability to recognize when there is a problem or whether it is likely to develop into a problem based on available data.

- Ability to apply general rules to specific problems to produce answers and solutions.

- Ability to combine pieces of information to form general rules or conclusions, finding relationships among unrelated events.

- Ability to understand Riviera Utilities’ electrical distribution/transmission system.

- Ability to make decisions, manage time, coordinate actions, and manage multiple priorities at one time to respond in a timely manner to inquiries and issues from other personnel and the public.

- Ability to write legibly and with clarity.

- Ability to operate departmental equipment such as computers, SCADA system, Outage Management System, Customer Information System, copier, printer, radios, phones.

- Ability to assist in the maintenance of electronic equipment such as computers, printers, radios, etc.

- Ability to view multiple screens of computer data, indicators and symbols, and process information from a variety of sources (e.g. phone, radio, reports) to ensure proper operations.

- Ability to manage time, coordinate actions, provide instruction and guidance for Trainees and Operators, and work professionally with a wide variety of people.

- Ability to operate small office equipment, including copy machines or multi-line telephone systems.

- Ability to operate a computer/workstation with multiple monitors.

- Ability to operate highly technical computer applications, such as GIS or CAD.

- Ability to have regular and predictable attendance at work.

PHYSICAL DEMANDS

The work is sedentary: exerting up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following required physical abilities:

- Fingering: perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

- Hearing: sufficient to perceive the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discrimination in sound.

- Mental Acuity: sufficient to make rational decisions through sound logic and deductive processes.

- Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

- Speaking: sufficient to express or exchange ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.

- Talking: sufficient to express or exchange ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

- Visual acuity: sufficient to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

WORK ENVIRONMENT

The work environment is an office with moderate noise and temperature levels. The job may require working outside in a variety of weather conditions on rare occasions.