Supv Revenue Ops

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

General Summary of Job Responsibilities

The Revenue Operations Department is tasked with the critical responsibility of collecting $7 billion in revenue annually. This is achieved through the comprehensive management of various payment programs and effective arrears management strategies. Additionally, the department plays a pivotal role in advocating for and connecting low to moderate-income customers with federal and state energy assistance programs. By ensuring these customers receive the necessary support, the department helps maintain financial stability and access to essential energy services.

The Supervisor Revenue Ops is responsible for leading a team of revenue operations support professionals to ensure adherence to quality standards, deadlines, and procedures, that result in achieving our financial goals as it pertains to arrears management in alignment with all applicable regulatory billing rule requirements. This leader will collaborate with various internal and external stakeholders, encourage problem solving while responsible for financial monitoring, analyzing, and reporting of customer arrears in the execution of dunning strategy up to and including the point of write-offs. Additionally, the Supervisor Revenue Ops will leverage their extensive understanding of rules, regulations, and financial proficiency, guiding their team members in resolving escalations and complex problems.

Essential Duties and Responsibilities

Knowledge/Skills/Abilities

Education/Experience

+ [OR] Associate's degree in related discipline with four (4) or more years of experience in leadership, finance, regulatory, and/or compliance + [OR] High School Diploma/GED with six (6) or more years of experience in leadership, finance, regulatory, and/or compliance Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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