Supervisor of Dispatch

Position Summary

The Supervisor of Dispatch is responsible for leading and overseeing daily dispatch operations to ensure timely, safe, and efficient coordination of field crews supporting utility services, including water, wastewater, electric, or gas operations. This role serves as a key operational leader, ensuring effective communication, regulatory compliance, and high-quality customer service while managing staff performance, scheduling, and emergency response.

Essential Duties and Responsibilities

- Supervise, coach, and evaluate dispatch staff, including scheduling, attendance management, and performance reviews

- Oversee daily dispatch operations to ensure timely response to service requests, outages, maintenance, and emergencies

- Act as the escalation point for complex service issues, customer concerns, and field coordination challenges

- Develop, implement, and maintain dispatch procedures, workflows, and best practices

- Ensure compliance with safety regulations, utility standards, labor agreements, and internal policies

- Coordinate closely with field supervisors, operations managers, and other departments

- Monitor workload, call volume, and staffing needs; adjust resources as needed

- Lead dispatch response during emergencies and after-hours incidents, including on-call responsibilities

- Support training, onboarding, and continuous development of dispatch personnel

- Prepare reports, metrics, and documentation related to dispatch performance and service levels

Knowledge, Skills, and Abilities

- Strong leadership and decision-making skills in a fast-paced environment

- In-depth understanding of utility operations and dispatch principles

- Ability to manage emergencies calmly and effectively

- Excellent communication, customer service, and conflict-resolution skills

- Proficiency with systems to included work management, customer information and mapping systems

Minimum Qualifications

- High school diploma or equivalent required

- 5+ years of dispatch experience, preferred

- 3-5 years of management or lead experience

- Ability to work rotating shifts, weekends, holidays, and respond to emergencies

Artesian is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender identity or expression, sexual orientation, parental status, national origin, age, disability, genetic information (including family medical history), veteran or military status, or any other characteristic protected by applicable federal, state, or local laws.

Job Type: Full-time

Pay: From $89,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Health insurance

- Life insurance

- Paid time off

- Referral program

- Tuition reimbursement

- Vision insurance

Education:

- High school or equivalent (Required)

Experience:

- Dispatching: 5 years (Preferred)

- Management: 3 years (Preferred)

Shift availability:

- Day Shift (Preferred)

- Night Shift (Preferred)

- Overnight Shift (Preferred)

Work Location: In person