Supervisor, IT Service Desk and Asset Management

At Hydro Ottawa, we empower the lives of the people in the communities we serve.

As the electricity distributor to the Nation’s Capital, our work powers the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.

We are seeking a Supervisor, IT Service Desk and Asset Management, a change champion and innovative leader ready to embrace the opportunity to guide and mentor others, and enable them to do their best work. And in doing so, to leave a legacy.

Are you ready to make a difference in our community?

JOB SUMMARY

The Supervisor, IT Service Desk and Asset Management performs and oversees the delivery and continuous improvement of IT operational services, including the IT Service Desk, data centre operations, IT asset lifecycle management, and IT systems support. This position ensures high-quality end-user experiences and operational excellence across Hydro Ottawa’s IT infrastructure by providing leadership, guidance, and oversight to front-line technical teams. The Supervisor, IT Service Desk and Asset Management aligns services with organizational priorities and ITIL best practices; managing team performance, stakeholder engagement, incident escalation, asset optimization and utilization including management of risk, cost, controls and compliance, and infrastructure resilience. This role also ensures effective integration of IT Systems Support into overall service delivery, providing mentorship and direction to ensure consistent, secure, and reliable technology operations across all locations.

MAJOR RESPONSIBILITIES

EDUCATION AND EXPERIENCE

This is a management group opportunity and salary will be commensurate with qualifications.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, the details of which the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.