Solar 76

IT Service Desk Specialist - II

Commerce, TX

Full-time

About This Job

As an IT Service Desk Specialist-II, you will play a pivotal role in ensuring the efficiency and reliability of our IT systems. You will manage and maintain our hardware, troubleshoot technical issues, and provide expert support to end-users. You will also serve as a point of escalation for Service Desk Specialists-I.

A successful candidate must be able to:

•

Troubleshoot and resolve user issues related to computers, IP-based phones, printers, and other office equipment.

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Install and configure new computers, IP-based phones, printers, and other office equipment to ensure consistent performance.

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Monitor the Ticketing System, responding to tickets promptly to meet service-level objectives.

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Serve as an escalation point for complex issues that Service Desk Specialist-I team members encounter.

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Maintain detailed logs of work completed and actions taken to ensure ticket resolutions are documented thoroughly.

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Aid in deploying and configuring network equipment, including firewalls, modems, and switches, to support secure, efficient connectivity.

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Create and configure new hire accounts, ensuring appropriate access levels for seamless onboarding.

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Troubleshoot advanced technical issues, providing higher-level solutions that prevent recurring problems.

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Assist in inventory management, keeping IT supplies and equipment organized for quick access and replenishment.

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All other duties assigned

A successful candidate will demonstrate:

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Ability to think on your feet and display effective critical thinking skills to resolve complex issues efficiently.

•

Self-motivated with the ability to work independently or, at times, alone.

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Proficient in Google Workspace and Microsoft Office Suite, including familiarity with assessment tools and documentation best practices.

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Strong communication skills to guide end-users and collaborate within the IT team.

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Ability to be on-call rotation at least one weekend per month (occasionally up to two weekends) from 7 a.m. - 7 p.m., ensuring support coverage during critical times.

Qualifications:

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3-6 years of IT helpdesk experience required.

•

Flexible availability, including after-hours or weekend shifts as needed.

•

CompTIA A+, Network+, or Security+ certification is preferred but not mandatory.

Physical Requirements:

•

This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work, and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.

Solar 76 Perks:

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Medical.

•

Dental.

•

Vision.

•

Supplemental life.

•

PTO.

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401(K).

•

Company-branded merchandise.

•

Community events.

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Company-funded continued education opportunities.

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Discounts and perks through locally owned businesses.

EEO Statement:

•

Solar 76 is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

IT Service Desk Specialist - II

About This Job

A successful candidate will demonstrate:

Qualifications:

Physical Requirements:

Solar 76 Perks:

EEO Statement:

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