Sr. VP, Chief Information Officer

SPA EXTERNAL POSITION POSTING DATES POSTED: 01/06-01/27/2026 Job Title

Sr. Vice President, Chief Information Officer

Salary Range

$228,988 - $343,483

Division:

President's Office

Grade:

SPA - 13S

Schedule:

Full-Time

Shift:

M-F; 1st Shift

Reports To

President

Job Code:

10234

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Position Summary

The Sr. Vice President, Chief Information Officer (CIO), is responsible for directing and leading the District's Information Technology (I.T.) and Customer Services departments. The CIO must anticipate trends in the marketplace with regard to technology to ensure the District navigates these trends through expert guidance and proper strategic I.T. planning which is in alignment with the strategy of the organization. This role also ensures the District consistently delivers a positive customer experience, fosters strong engagement with community partners, and communicates pertinent, valuable information to employees, customers, and the broader community.

Education

- Required - Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field

- Preferred - Master's Degree

Minimum Requirements

- Required - Minimum of 10 years of significant management and supervisory experience at the senior level. Ability to manage multiple projects, including both short-term and long-range projects/activities, and completing projects across organizational lines, within budget and schedule and

- Required - Minimum of 10 years experience providing strategic oversight and direction in one or more of the following areas: business operations, information technology, customer service, or closely related fields. Proven ability to lead dynamic business teams with innovative strategy and technology. and

- Required - Experience in budgeting and project portfolio management and

- Required - Experience developing and implementing corporate strategic plans with demonstrated expertise in a variety of the field’s concepts and procedures and

- Required - Experience in I.T. infrastructure and architecture, operations, application development and architecture, and technology planning.

- Preferred - Utility experience.

Licenses, Certifications and/or Testing

- Required - Have and maintain a valid driver’s license Upon Hire and

- Preferred - Information Technology certifications Upon Hire and

- Required - Pre-employment Background Check & Drug Screen Upon Hire

Knowledge, Skills And Abilities

- Strong interpersonal skills, maturity, and good judgment and the capability of working with a diverse range of individuals. Ability to work directly with executive level management, including the Board of Directors.

- Ability to communicate effectively, verbally and in writing with diverse clientele, including technical and administrative personnel both in-house and outside the District.

- Demonstrated ability to effectively lead and direct project teams including technical and client department team members.

- Experience as a leader of people and an agent of change, with a successful record of selecting and deploying leading-edge technology and business solutions. (Intermediate proficiency)

- Efficient written and verbal communication skills, in English, to assist internal and external customers, co-workers and management professionally, regardless of provocation.

- Robust critical thinking and problem-solving skills enabling a thorough analysis of situations, potential decisions, and likely consequences while focused on achieving quality outcomes.

- Ability to learn new or upgraded computer software as required.

- Proficiency with personal computers, tablets, and/or other electronic devices to include familiarity with, but not limited to, Microsoft Office Suite (Excel, Outlook, Word) and enterprise wide software (e.g., SAP).

Essential Functions

- Lead all aspects of Information Technology and Customer Services for the District through the effective management of critical initiatives which are essential to the strategic and operational objectives of District.

- Establishment and maintenance of all I.T. governance processes covering strategic alignment, value delivery, resource management, risk management, budgeting, and performance measurement.

- Drive the analysis and re-engineering of existing business processes, identify and develop the capability to use new tools, reshape the District’s physical infrastructure and network access, and identify/exploit the District’s knowledge resources.

- Lead the efforts to integrate the Internet (electronic channels) into the District’s long-term strategy and as well as immediate business plans.

- Protect customer information by directing information/cyber security efforts related to the District’s information and systems to ensure their integrity, availability, recoverability, placement and performance.

- Develop and maintain recruitment and retention strategies for skilled “public sector” I.T. professionals aimed at adequately meeting current and future District technology workloads.

- Provide leadership and oversight to the Customer Services department to ensure that the District treats our customers fairly and with respect, regardless of the situation. Ensure policies are in place and followed consistently. Develop metrics to ensure we are measuring performance around call center statistics.

- Champion a culture focused on customer experience. Sponsor and support activities and programs aimed at fostering positive customer and community relationships.

- Provide strategic guidance regarding customer experience and business development.

- Ensure the best use of District resources by directing the definition and planning of strategic and long-term goals for the Company and establishing Key Performance Indicators along with appropriate performance/monitoring processes.

- Effective budgeting to ensure the most effective and best use of ratepayer monies.

- Maintain open communication with all levels of the District, but especially with the President, Senior Vice Presidents, and Vice Presidents with the best interest of the District and its Customers always in mind.

- Understand and support all District policies and procedures to the highest level possible.

- Develop talent: coach and mentor employees; support employee growth and development through leadership opportunities and professional development.

- Provide employees feedback through completion of performance appraisals and employee one-on-one meetings.

- Manage employee unacceptable behavior, poor work performance or policy violations, including the use of discipline when appropriate.

- Maintain financial oversight of budget or works with financial responsibility in mind.

- Plan for attrition through awareness of separation risks, cross-training, employee development and succession planning.

- Handle stresses related to effectively completing the above referenced requirements.

- Fulfill responsibilities common to all Supervisory, Professional, and Administrative positions.

Required For All Jobs

- Perform a variety of other duties as assigned

- Understand and comply with all District policies and procedures

Skills

In contributing to the objectives of the District, this role is responsible for the initiation, cultivation, and maintenance of strong relationships of a business and professional nature. This position requires good communication skills and tact in order to maintain professional relationships with the following, but not limited to:

- Board of Directors

- All levels of District

- Internal and external customers

- Federal, State, and local agencies

- Community organizations and partners

- Consultants, contractors and other third-party organizations that fall within the scope of this role

- Professional, industry, trade, and civic associations

Physical Demands

- Stationary Position - Occasionally

- Move/Traverse - Occasionally

- Stationary Position/Seated - Constantly

- Transport/Lifting - Rarely

- Transport/Carrying - Rarely

- Exerting Force/Pushing - Rarely

- Exerting Force/Pulling - Rarely

- Ascend/Descend - Rarely

- Balancing - Rarely

- Position Self/Stooping - Rarely

- Position Self/Kneeling - Rarely

- Position Self/Crouching - Rarely

- Position Self/Crawling - Rarely

- Reaching - Rarely

- Handling - Occasionally

- Grasping - Occasionally

- Feeling - Rarely

- Communicate/Talking - Constantly

- Communicate/Hearing - Constantly

- Repetitive Motions - Frequently

- Coordination - Frequently

Additional Physical Demands

Work is primarily performed in an office setting amid normal conditions of dust, odors, fumes, office lighting and noises. Work occurs in a normal business environment, but the requirements of the job will necessitate being available to support critical systems 24x7x365.

Physical And Environmental Requirements

- Office: Work is primarily performed in an office setting amid normal conditions of dust, odors, fumes, office lighting and noise.

Hybrid Flexible Work Arrangement

Job may be eligible for a hybrid in-office and work from home flexible work arrangement.

- Please ensure the application is filled out thoroughly to be considered for this position

An Equal Opportunity Employer “Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation"