Sr Desktop Support Analyst

Wyomissing, PA, US, 19610

Workplace Environment: Onsite

Company: UGI Energy Services, LLC

Requisition Number: 28938

A subsidiary of UGI Corporation, UGI Energy Services supplies and markets natural gas, liquid fuels, renewable natural gas, and electricity to 42,000 customer locations across the Mid-Atlantic and Northeastern US. We are a supplier, marketer, and midstream services provider - one backed by 135 years of natural gas experience, plus our own expanding energy infrastructure. Along with buying and selling energy commodities at the wholesale level, UGIES owns and operates key midstream natural gas assets.

We offer comprehensive benefits, some of which are:

- Paid Vacation time starts with 3 weeks off

- 9 Paid Holidays

- Medical plan, prescription, dental, vision, life insurance

- Paid parental and volunteer time

- 401(k) matched savings plan

- Tuition Reimbursement

Job Summary

As the Sr. Desktop Support Analyst they will be responsible for technical assistance, configurations to PC images for deployment, AD and inventory of all end user IT assets.

Duties and Responsibilities

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

- Configure and test PC Images for deployment.

- Maintain IT Configuration and provide end user support for off-the-shelf and internal software applications.

- Update Active Directory user and computer configurations such as adds, deletes, changes and assist with password resets.

- Support IT Network peripheral hardware and software including but not limited to printers, fax machines and scanners.

- Maintain inventory of workstations and end user assets and perform quarterly reviews against active users.

- Additional duties as assigned.

Knowledge, Skills and Abilities

- Guide users with simple, step-by-step instructions

- Prior experience with maintenance, service delivery, production support, information security, risk, audit and asset documentation.

- Must possess good verbal and written communication skills, as well as have strong analytical skills.

- MUST have capable knowledge in the following areas: PC Imaging; Server and Workstation Patch Management; Asset inventory.

- Demonstrated experience with desktop, laptop and mobile devices; Windows and Apple operating systems; applications, and their interaction with associated host systems, including, Microsoft Active Directory, Microsoft Office 365, and other cloud and local resources and services.

Education and Experience

- High School diploma or GED required

- College degree in Information Technology/Computer Science or related field preferred

- 3 - 5 years of direct experience

UGI Energy Services, LLC is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Nearest Major Market: Reading PA