Solar Operations Director

Northern PWR is a fast-growing company with a dynamic presence in both the U.S. and Canada. While our headquarters and administrative team are based in American Fork, Utah, we operate a strong field sales and operations force throughout Canada. We pride ourselves on delivering exceptional service, innovative solutions, and operational excellence. Our vision is simple: provide the very best for our customers while maintaining an incredible culture and experience for our employees.

If you are a detail-oriented people person ready to be a part of a great team where what you do matters, this is the job for you!

Job description:

We are seeking a highly motivated, organized, and people-focused Sales Operations Director to support our rapidly growing sales organization. This key leadership role acts as a reliable and strong anchor to the inside and field sales teams by offering support, guidance, and operational alignment. The ideal candidate will be both strategic and hands-on—coaching sales reps, streamlining workflows, managing KPIs, assisting with payroll calculations for the sales teams, and ensuring smooth execution from lead to close.

Responsibilities:

Sales Support & Enablement

- Be the go-to operational contact for sales teams.

- Handle lead and appointment change requests.

- Be a sounding board to sales leadership and active on consultant chats.

- Assist with deal progression, sales process guidance, and project advancement.

- Build and maintain tools and systems to support sales effectiveness and CRM utilization.

Training & Development

- Develop and deliver ongoing training sessions to enhance sales performance and consistency.

- Lead by example in communication, professionalism, and customer-centric selling.

- Coach and mentor sales staff on value-based selling and objection handling.

- Help with weekly motivational calls.

- Possess a high working knowledge of all the tools sales professionals will be using and assist with onboarding, offering technical support as needed.

Performance Tracking & Reporting

- Track, analyze, and report on key sales metrics and KPIs regularly.

- Identify performance gaps and implement strategies for improvement.

- Collaborate with leadership to ensure sales goals align with company growth objectives.

- Run and prepare reports for C-level leadership.

Administrative & Payroll Oversight

- Assist in calculating payroll and commissions for the sales team.

- Ensure accuracy and timeliness in all sales compensation processes.

- Partner with finance to maintain transparency and compliance.

Project Management & Cross-Functional Support

- Assist with cross-departmental projects and initiatives as needed.

- Support alignment between inside sales, field sales, and administrative departments.

- Ensure smooth communication between Canadian field operations and Utah HQ.

Qualifications

- 3–5 years of experience in a sales operations, sales enablement, or revenue leadership role.

- Strong understanding of B2C sales processes, preferably with experience supporting field teams.

- Experience managing KPIs, dashboards, CRM platforms (e.g., Podio, Coperniq, GoHighLevel), and payroll systems (e.g., UKG, Rippling)

- Proven ability to coach salespeople and build scalable systems that increase deal velocity and close rates.

- Excellent communication, problem-solving, and organizational skills.

- Comfortable working across time zones with international teams (U.S. and Canada).

- Bachelor’s degree in Business, Sales, or related field preferred.

Compensation & Benefits

- Competitive salary: $70,000–$80,000/year DOE

- Health, dental, and vision insurance

- Paid time off and company holidays

- Growth and leadership opportunities within a fast-moving organization

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Application Question(s):

- How many years of experience do you have in sales operations or a related role?

- Which sales enablement or CRM platforms have you worked with?

- Have you managed or assisted in calculating payroll or commissions for sales teams before?

- Have you previously coached or trained sales representatives on objection handling or value-based selling techniques?

Ability to Commute:

- American Fork, UT 84003 (Required)

Work Location: In person