Services Analyst - IT

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Primary Purpose PRIMARY PURPOSE OF POSITION

Perform activities relating to designing, building, testing, implementing and maintaining IT services, portfolios, products, projects and processes under the guidance of a Sr. IT Services Analyst or Manager. May assist in the coordination of tasks for subordinates. Independence level: Works under general supervision.

This role requires strong collaboration, coordination and follow-up skills with cross-functional teams to work with architects, IT, and business teams in managing architecture review processes. Candidates should have experience with IT governance processes, as well as the ability to communicate technical status updates to stakeholders and leadership effectively. Familiarity with automating reporting and monitoring through dashboards is important, along with ensuring adherence to architecture processes throughout development. Primary Duties PRIMARY DUTIES AND ACCOUNTABILITIES

- Perform, document, and assist in planning work activities relating to IT service portfolios or products in support of our business partners within the confines of financial commitments. Assist with IT activities required to manage service level agreements under the direction of a Sr. IT Services Analyst or Manager. (65%)

- Maintain engagement with business and IT partners. (10%)

- Assist less experienced personnel. (10%)

- Proactively build business/IT knowledge to provide solutions. (10%)

- Utilize best practices to improve products and services. Apply and verify compliance to standards as defined within the Management Model. (5%)

Job Scope

JOB SCOPE

- As assigned, work effectively with outsourcing partners

- Performs this service in support of (fill in business area i.e. Energy Delivery, Real Time, etc).

Minimum Qualifications

MINIMUM QUALIFICATIONS

- Bachelors degree and typically 2 to 5 years related experience in Information Technology or 6 to 9 equivalent combination of education and work experience.

- Proficient in Microsoft Excel

- Knowledge of utility business practices and processes

- Strong problem solving skills

- Excellent communications skills (written and verbal)

Preferred Qualifications

PREFERRED QUALIFICATIONS

Bachelors degree in Computer Science preferred. Proficiency in Microsoft PowerBI or other reporting technology a plus.

Benefits

- Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $84,000.00/Yr. – $115,500.00/Yr.

- Annual Bonus for eligible positions: 10%

- 401(k) match and annual company contribution

- Medical, dental and vision insurance

- Life and disability insurance

- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave

- Employee Assistance Program and resources for mental and emotional support

- Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement

- Referral bonus program

- And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.