Serviceman II

Position Summary::

Completes field service requests and provides technical expertise to others.

Criteria: Education/Experience:

High school diploma (GED) with minimum of four years of experience in gas pipefitting.

Skills/Abilities:

Excellent customer relations skills and verbal communication skills. Ability to think logically in solving problems. PC literate. Mechanical and technical skills a plus.

Certifications/Licenses:

Master Gas Pipefitter License :

Must successfully complete ITS Study Courses within 6 months.

Physical Demands:

The ability to use a computer keyboard effectively. The ability to orally communicate by phone, radio & person to person. The ability to see and read printed material. The ability to lift, carry and use heavy tools and materials. The ability to climb and perform work from a ladder. The ability to safely operate a standard equipped company motor vehicle. The ability to operate company field service installation equipment. The ability to enter/exit 22” diameter accesses as well as work in confined spaces. The ability to work in attics, basements, crawl spaces, and other similar spaces.

Work Environment:

Indoor/outdoor conditions. At risk for gas fire/explosions or electrocution. At risk for exposure to unsanitary/unhealthy and unsafe conditions. Location & work hours are determined by Management & may be adjusted as needed. Subject to on-call 24/7.

Driving:

Must have and maintain a valid Tennessee Class “D” license.

Propane delivery requires Class “B” license with Hazmat & Tanker Endorsement.

Telephone:

Must maintain an operating telephone and furnish the number to his/her supervisor.

Essential Functions:

- Works “read and change” service orders.

- Works turn offs for electric, gas, and water.

- Works meter changes for electric and water services.

- Sets water meters.

- Sets (5-) and below electric meters.

- Works rereads and high bill inquiries for electric, gas, and water.

- Operates the field service radio system using established procedures.

- Investigates water leaks and determines severity.

- Checks water pressure.

- Reviews and interprets work orders, circuit diagrams and follows standard practices.

- Interfaces with customers on construction installation or repair work.

- Interacts with customers to verify that work to be done is as requested. Evaluates customer needs. Educate on proper usage. Takes action to satisfy customer and enhances JEA’s image.

- Performs work both inside and outside.

- Responds to service calls.

- Maintains and stocks company vehicle with parts.

- Maintains tools and equipment assigned.

- Works call in the field service rotation.

- Completes documentation and reports information for work performed as required.

- Follows safety guidelines and procedures.

- Builds gas meter installations.

- First responder to gas leaks and carbon monoxide calls.

- Uses electronic equipment to determine level of carbon monoxide, natural gas, or other gases present on site.

- Connects gas ranges and dryers.

- Conducts gas load surveys.

- Converts gas ranges from natural gas to propane.

- Operates ClickSoft service order program.

- Inspects, adjusts, and repairs gas water heaters, gas space heaters, gas circulators, gas central heating plants, gas boiler heating plants, and gas cook stoves.

- Terminates service to appliances that are not safe to operate.

- Performs additional duties as requested.