Service Worker I / II

Description

FLSA Status: Non-Exempt

Position available as Service Worker I or II based on qualifications and experience.

Service Worker I: $34.97-42.52

Service Worker II: $40.49-$49.22

JOB SUMMARY

To perform semi-skilled work in the construction, installation, maintenance, and repair of a water service distribution system; and to perform a variety of customer service duties in the field.

Distinguishing Characteristics

Service Worker I - This is the entry level class in the Service Worker series. Positions in

this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Service Worker I class is distinguished from the II level by the performance of less than the full range of duties assigned to the 2 level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.

Service Worker II - This is the journey level class in the Service Worker series and is

distinguished from the 1 level by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual, or unique situations arise and are fully aware of the operating procedures and policies within the

work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the 1 level.

Supervision Received and Exercised

Service Worker I - Receives immediate task supervision from the Senior Service Worker III; receives technical and functional supervision from an assigned Senior Worker II. Receives general supervision from the Construction Supervisor.

Service Worker II - Receives task supervision from the Service Worker III. Receives general supervision from the Construction Supervisor.

Examples of Duties

Duties may include, but are not limited to, the following:

- Locate and repair mainline leaks, flush system, exercise valves, install or replace fire hydrants, meters, air vac's and make all other necessary distribution system repairs and maintenance to provide safe drinking water and designed water pressures.

- Install new or replace exiting water mainline ductile iron, CMLC or PVC pipe.

- Set up and work traffic control related to water service assignments.

- Perform masonry tasks such as building forms, mixing, pouring, and finishing concrete structures; patch asphalt pavement as needed for temporary use.

- Inspect water tanks and wells and surrounding areas for vandalism and water supply security problems; repair security breaches as necessary or report to supervisor, as appropriate.

- Perform a variety of watertight welding and fabrication tasks as needed.

- Install new or repair existing copper pipe water services.

- Maintain and repair treatment plant infrastructure.

Service Worker II

- Disinfect and pressure test lines, flush and clear lines to provide water clarity and sufficient water pressure.

- Inspect and maintain all facilities at Littlerock Dam, The Ditch and Lake Palmdale.

- Perform building and grounds maintenance, as assigned.

- Clean work vehicles; stock vehicles with parts and materials according to service order needs.

- Respond as needed to customer concerns in the field or refer to other District staff as appropriate.

- Build and maintain positive working relationships with co-workers, other District employees and the public using principles of good customer service.

- Perform related duties as assigned.

- Work outdoors in a variety of weather conditions.

Typical Qualifications

MINIMUM QUALIFICATIONS

Service Worker I

Knowledge of:

- Basic construction methods, materials, and equipment.

- Basic building and grounds maintenance techniques and methods.

Ability to:

- Construct, install, maintain, and repair components of a water service distribution system.

- On a continuous basis, know and understand operations, and observe safety rules; intermittently analyze problem equipment; identify and locate equipment; interpret work orders; remember equipment location; and explain jobs to others.

- Use various hand and power tools and equipment, including digging bar, push broom and drills.

- Learn to operate a variety of mechanized equipment such as backhoes, loaders, graders, dump trucks, and water tankers.

- Learn to operate a forklift, small crane, and related field construction equipment such as an air compressor and jack hammer.

- Learn to use pipe fitting and welding equipment.

- Learn to read and understand distribution system maps and related drawings.

- Learn to complete required reports related to work activities.

- Perform building and grounds maintenance work.

- Perform heavy manual labor and work in traffic situations.

- Work outdoors in a variety of weather conditions.

- Work assigned shift schedules; be available for call back.

- Communicate clearly and concisely, both orally and in writing.

- Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND TRAINING

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience

One year of water utility field experience is desirable.

Training

Equivalent to high school diploma/GED.

License and Certificate

- Possession of, or ability to obtain, a valid California Driver’s License and ability to obtain a class A driver’s license within six months.

- Possession of, or ability to obtain, a Distribution Operator Grade 1 Certificate as issued by the State Water Resources Control Board.

Service Worker II

In addition to the qualifications for the Service Worker I:

Knowledge of:

- Methods, materials, and equipment used in water distribution construction, installation, maintenance, repair, and operation.

- Building and grounds maintenance techniques and methods.

- Pipe fitting, welding, and fabrication techniques.

- Safety practices and procedures related to construction work. Basic consumer information rights related to the California Emergency Planning and Community Right-to-Know Act (EPCRA).

Ability to:

- Independently install, maintain, and repair components of a water service distribution system.

- Operate a variety of mechanized equipment such as backhoes, loaders, graders, dump trucks, and water tankers; operate forklift, small crane, and related field construction equipment.

- Read and understand distribution system maps and related drawings.

- Establish strong working relationships.

- Complete a watertight weld.

- Display leadership skills and the ability to train staff.

- Perform building and grounds maintenance work.

EXPERIENCE AND TRAINING

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience

Three years of responsible journey experience performing utility construction duties similar to a Service Worker 1 with the Palmdale Water District.

Training

Equivalent to high school diploma/GED.

License and Certificate

- Possession of a valid California Class "A" Driver's License.

- Possession of a Service Truck Crane 10,000 Lb. capacity Certification is required.

- Possession of a Rigging and Signalman Certification.

- Possession of a Distribution Operator Grade 2 Certificate as issued by the State

- Water Resources Control Board.

Supplemental Information

PHYSICAL REQUIREMENTS

Constantly, walk stand, kneel, climb, twist and bend in the field; sit while studying or preparing reports and driving in vehicle or operating equipment; perform simple and power grasping, pushing, pulling and fine manipulation; intermittently write or use a keyboard to communicate; and lift or carry weight up to 60 pounds. Additionally, the incumbent in this position works outdoors in all weather conditions, including wet, hot, and cold with extreme sun exposure. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Approved: May 30, 2023