Field Service Supervisor
Houston, TX
Full-timeAbout This Job
Role Summary:
The Field Services Supervisor will demonstrate leadership to their assigned team in communicating business goals, programs, and processes for an area or business segment. In this role, you will utilize experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to affect short-term and some long-term business goals.
Responsibilities:
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Participate in development and lead the execution of the Services growth strategy
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Work closely with Region Leader to ensure appropriate coverage and execution of all field service opportunities
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Set the tone for Cooper’s standards for safety and quality.
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Supervise field service personnel, including time keeping, expense approval and scheduling.
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Support field crews with technical information, tooling and logistical information.
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Support service scope and quote development
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Either with the sales team or on your own, call on customer sites to promote the service team, perform a site analysis for quotations, and/or plan/schedule projects
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Provide the operational leadership needed to drive profitable service growth
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Perform overall business management duties for assigned field service technicians
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Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching, and disciplinary action, as required
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Develop personnel through training, mentoring, and cross-functional opportunities
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Coordinate and manage project team schedule to optimize region resources
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Lead efforts to ensure Customer Service excellence for assigned customers
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Implement Operation Safety Policy instructions and conduct fieldwork in compliance with all EHS applicable regulations and employee safety practices
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Ensure operational excellence in the areas of integrity, controllership, and compliance
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Other duties as assigned
Required Qualifications:
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Experienced of 5 years in reciprocating compression
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Bachelor’s Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with 10+ years mechanical experience
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Minimum 5-7 years of experience in Field Service
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Minimum of 3 years of experience in a leadership, team lead or supervisor role
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Leadership skills
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Excellent verbal, written communication, and interpersonal skills
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Strong administrative and organizational skills including telephone communication and active listening
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Ability to respond to unplanned situations and circumstances
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Proficiency with Microsoft Office including Outlook, Excel, PowerPoint, and Word applications
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Experience with SAP preferred
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Must be able to lift at least 50 pounds physically able to perform labor, prolonged periods of standing, bending, or kneeling to meet the requirement of working in the parts warehouse to put items on the shelf for storage.
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Work overtime, weekends and holidays, as required
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To the extent that you are applying for a position that requires you to operate a Cooper Machinery Services owned / leased or rented vehicle for company business, you must be willing to submit to a check of your driving record
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Possess or obtain a valid driver’s license
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Travel will be required. Estimated 50% with some overnight stays.
Competencies:
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Safety focused
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Service-oriented
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Business focused
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A self-starter
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Dependable
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Strong teamwork skills
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Results oriented
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Sense of urgency
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