Customer Service Supervisor

Practice and exemplify CPL's Core Values.

Be dependable, punctual, and ready to work as scheduled.

Provide leadership and oversight for all aspects of your department daily.

Provide feedback support to team and assist to improve performance.

Ensure accuracy in customer data.

Supervise training of employees within department and ensure effectiveness in work.

Manage department to KPI's.

Monitor data and provide ways to increase profitability.

Report problems with company/office equipment in a timely manner.

Discuss and suggest solutions to team and executive management.

Flexible work schedule when necessary.

Always communicate promptly and effectively with customers.

Analyze data to ensure metrics are accurately being tracked.

Mentor and develop staff to appropriately understand target metrics and goals.

Prepare and attend departmental meetings, cascading messages back to your department leadership or staff.

Continual personal development and training.

Answer business phone calls, text messages and emails during business and on-call hours except while operating a vehicle.

Perform one on ones with your staff regularly.

Perform all duties with no supervision.

Communicate goals, core values, strategies and polices with team members regularly.

Solve problems, make decisions, and take responsibility for the outcomes of those decisions.

Find service failure trends, hold staff accountable and train to improve.

Canceled call tracking with documentation. Find trends, hold accountable and train.

Work closely with General Manager to achieve goals.

Coach, motivate and train your team to meet or exceed goals.

Meet and communicate regularly with other department managers to effectively provide solutions to interdepartmental problems.

401(k) matching

Dental insurance

Health insurance

Paid time off

8 hour shift

Day shift

Monday to Friday

Weekends as needed