Service Operative Technician – Exploration Tools

Job Description Location & Travel Requirements:

This is a field-based role supporting exploration drilling operations across the Western United States. Extensive travel is required (up to 80%), including site-based work in remote environments and occasional travel to Boart Longyear facilities or warehouses.

Job Overview

The Exploration Tooling and Diamond Bits Service Technician is responsible for providing onsite support for customers using Boart Longyear’s diamond coring bits and exploration tooling. This includes tool servicing, failure analysis, field trials, and training to ensure product performance, customer satisfaction, and operational success. The technician serves as a technical liaison between the field and engineering, sales, and product development teams. This role is open to candidates located in the west region of the United States.

Key Responsibilities Field Service & Technical Support

Conduct onsite inspections, servicing, and performance assessments of exploration drilling products including diamond bits, core barrels, and rods.

Tooling Diagnostics & Optimization

Analyze bit and tool wear, identify causes of poor performance, and recommend corrective action to improve tool life and efficiency.

Customer Training & Engagement

Train drilling contractors and exploration teams on the correct handling, maintenance, and usage of Boart Longyear products.

Field Trials & Product Validation

Support new product introductions and trials by setting up tooling, capturing field performance data, and reporting findings.

Product Feedback & Reporting

Document service calls, performance issues, and customer feedback using designated reporting systems. Communicate observations to product and engineering teams for continuous improvement.

Inventory & Equipment Management

Maintain and track service kits, test inventory, and specialized field tools required to complete servicing and diagnostics.

All Other Reasonable Duties as Assigned

Key Skills & Competencies

- Mechanical Aptitude: Strong mechanical understanding and ability to troubleshoot downhole tooling and drill bit wear conditions.

- Customer Service Orientation: Professional demeanor with a service-first mindset and strong interpersonal skills to build trust and credibility.

- Problem Solving: Ability to work independently in remote field environments to diagnose issues and implement technical solutions.

- Communication: Clear verbal and written communication for delivering training, completing reports, and coordinating with stakeholders.

- Mining/Exploration Knowledge: Familiarity with diamond drilling operations, tooling systems, and typical challenges in exploration drilling.

Adaptability

Capable of managing shifting priorities, working in adverse weather conditions, and adjusting to customer needs.

Qualifications Education:

High school diploma or GED required. Technical training or certification in mechanics, drilling systems, or a related trade is a plus.

Experience

2–5 years of field experience in drilling services, tooling maintenance, or equipment support.

Prior experience with exploration drilling or diamond bits strongly preferred.

Languages

English required; Spanish is a plus.

Physical and Environmental Conditions Work Environment

Primarily field-based across exploration sites, with exposure to dust, noise, and varying weather conditions. Occasional work in shop or warehouse environments.

Lifting Requirements

Ability to lift, move, and carry equipment up to 75 lbs regularly. Requires bending, kneeling, and standing for extended periods.

Environmental Health & Safety

Boart Longyear commits to protecting the health and safety, physical, psychological, and social well-being of our employees, contractors, and visitors at all of our sites and facilities. We also commit to protect the environment and the communities in which we operate.

All employees and contractors of Boart Longyear are required to:

- Apply the THINK process to ensure no harm to people, property or environment.

- Correctly use required safety equipment, PPE and follow Standard Work Procedures.

- Comply with the Golden Rules of Safety and the Rules of the Road.

- Use Stop Work Authority to control unsafe conditions and stop unsafe acts.

- Report all incidents.

Compensation, Benefits And Perks

Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:

- a strong compensation plan

- medical, vision, and dental program

- retirement program

- employee recognition rewards program (BRAVO)

- employee assistance program

Company Overview

Established in 1890, Boart Longyear is the world’s leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commodities—including copper, gold, nickel, zinc, uranium, and other metals and minerals—the Company also supports activities in the energy, oil sands exploration, and environmental sectors.

The Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions.

Our People

At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. That is why we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment—spaces where everyone can contribute and be heard.

Our Vision

To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.

Our Values

Our Success As a Business Depends On How We Operate. The How Is The Distinctive Way In Which We Conduct Our Business, Guided By Our Values Of

- Integrity

- Health & Safety

- Teamwork & Diversity

- Customer Focus

- Sustainability

Boart Longyear is headquartered in Salt Lake City, Utah, USA. Visit our website, boartlongyear.com and follow Boart Longyear on social media: LinkedIn , Facebook , Instagram and Twitter .

As an Equal Opportunity Employer, we thank all who apply but

will only be contacting those selected for an interview.

Please apply online at https://careers.boartlongyear.com/

Business Line

Product Services

Company

Drilling Products

Function

Sales and Marketing

Auto req ID

15710BR

Region (Business Group)

NAM

Country

United States Of America

State/Province

Arizona

City

Phoenix

EEO Statement

Boart Longyear is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.