The Poop Happens

Service Operations Associate (20–30 hrs/week)

LocationColorado Springs, CO
Job TypePart-time, Full-time
Salary$37,440-$39,520

About This Job

We keep yards clean so our clients (and their pups) can play worry-free. As a Service Operations Associate you’ll be the friendly first point of contact and the behind-the-scenes air-traffic controller who keeps our field teams moving. If you love juggling customer conversations, scheduling routes, and solving little problems before they become big ones—read on!


What you’ll do

60 % Customer & Crew Coordination

Answer calls, texts, and emails—owning a <2-hour response time.

Build and adjust daily service routes in our dispatch logs.

Proactively resolve missed pickups or weather delays with a “we’ve got you” attitude.

25 % Office & Data Support

Enter service notes, payments, and time punches accurately.

Prep weekly route sheets

Handle mail/packages and keep digital files tidy (scanning, e-filing).

15 % Supply & Facilities Touchups

Track inventory of bags, gloves, and truck supplies; place orders before we run low.

Submit quick maintenance tickets if something at HQ needs fixing.

Outcome focus: Every tech leaves the lot on time, every customer feels heard, and our databases stay squeaky-clean.


You’ll thrive here if you…

Enjoy a 20-30 hr flexible schedule (morning start times; some 4-hr and some 8-hr shifts).
Communicate clearly, with warmth and a dash of humor—our brand voice is casual but professional.
Can switch between phone, chat, and mapping screens without breaking a sweat.
Spot process glitches and suggest fixes instead of waiting to be told.

Bring solid computer chops: Google Workspace, spreadsheets, basic CRM or dispatch tools.


Must-haves:

High-school diploma or equivalent.
Customer service experience, dispatch, veterinary/kennel, field-service, or similar multitasking role.
Typing 40 wpm and comfort navigating multiple browser tabs.


Nice-to-haves:

Experience with route optimization.
Love of dogs—or at least a strong tolerance for poop jokes.


What we offer

Hourly pay: $18.00 – $19.25 (DOE) with performance raises.
Paid Time Off accrual from day one.

Fun, no-drama team that celebrates wins with food on Fridays and the occasional corny meme. Clear growth path to Service Operations Lead (full-time) .


Work environment & physical demands

Office-based, seated at a computer/phone most of the day. Occasional lifting of small packages (<25 lbs). Frequent talking, typing, and headset use.

Ready to keep our crews (and customers) rolling?

Click Apply on Indeed and include a short cover note telling us about a time you solved a customer problem before they even noticed it. We review every application personally—no bots here!


Job Types: Full-time, Part-time


Pay: $18.00 - $19.25 per hour


Benefits:


Paid time off


Shift:

Day shift
Morning shift
No nights


Ability to Commute:

Colorado Springs, CO 80909 (Preferred)


Work Location: In person

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