Service Manager Northeast

Description:

Who we are:

Aerzen USA Corp. is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including: Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team, and we Empower our team members to be both Inquisitive and Evolutionary.

What we offer:

Aerzen USA offers a competitive salary; generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals.

What you will do:

As the Service Manager - Northeast Region, you will provide leadership to aftermarket personnel in the Northeast Region in the areas of field service, repair, parts ordering, and customer support. Works with team to directly support Aerzen installation base in the Northeast Region to develop and grow new and existing customers. Defines the go-to-market strategy with the Director, Sales & Service, to achieve growth and customer closeness initiatives.

Service Management:

Technical Support:

Requirements:

Education:

Bachelor's Degree (four-year college or technical school) or Work Equivalent, Field of Study: Technical or Business Related, Electrical or controls Engineering degree preferred

Experience:

5- to 7-years related experience

ERP System (Navision / Business Central) Advanced User: Ability to Create and Navigate Department Related items at a high Level of knowledge; Customer Cards, Service Orders, Repair Orders, Service Items, Quoting, and Invoicing.

Salesforce or related CRM experience is a plus.

Computer Skills:

Computer Intermediate User: Able to create, use, navigate and perform reports at an Intermediate level of proficiency with the following software applications: Nitro PDF, Microsoft Outlook, Word, Excel and PowerPoint.

Other Software Intermediate User: Ability to use and navigate the following software programs: ADP, Concur, and Intelex.

Aerzen USA Corp is an equal opportunity employer and selects employees on the basis of skills and experience. Aerzen USA ensures that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran’s status, and any other characteristic protected under applicable federal, state, or local laws. All employment decisions and actions are based on merit and made without regard to any characteristic protected by state, federal or local law.

All offers of employment at Aerzen USA Corp are contingent upon clear results of a thorough background check. In compliance with the Drug-Free Workplace Act of 1988, Aerzen USA Corp has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Aerzen employees and to the security of the company's equipment and facilities. For these reasons, Aerzen USA Corp is committed to the elimination of drug and alcohol use and misuse in the workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including termination of employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.