Service Manager - Engine/ Generator

Main Function: Drives customer solutions based upon safety, company best practices and industry standards. Leads the effort to improve the ability of our team of technicians to provide timely, high quality, efficient solutions to our customers, while maximizing profit for Kraft Power Corporation.

Manages and supervises day-to-day activities of our team of technicians.

Reports to: Director of Operations

Duties and Responsibilities:

Under the general direction of the Director of Operations, the responsibilities of the Service Manager include but are not limited to the following:

▪ Responsible for managing, leading and accountability of our team of technicians.

▪ Assists in the establishment and maintenance of a safety-oriented culture.

▪ Implements and monitors service focus; develops strong relationships with current and future customers by building rapport, keeping customers informed and monitoring and acting upon customer service issues in a responsive manner.

▪ Collaborates with Service Administration Team members and other department members to ensure efficient and timely execution.

▪ Identifies, captures, and acts upon upsell opportunities.

▪ Tracks, measures, and analyzes established metrics, audit process and personnel for productivity and continuous improvement.

▪ Drive continuous improvement in systems, process, quality, efficiency, and customer service.

▪ Provide project management where required on projects, for proper planning, execution, and quality standards.

▪ Acts as a technical resource with expertise within the power generation field.

▪ Responsible for coordination of training required by technicians to meet Kraft Power safety and manufacturer requirements. Mentor and coach, the team of technicians.

▪ Responsible for fleet maintenance.

▪ Accountability for controlling the fuel expense of the fleet.

▪ Responsible for the management of the maintenance of the rental units along with their accessories.

▪ Responsible for collection of truck reports and correcting any issues that exist.

▪ Responsible for tool and truck inventory and process.

▪ Assists in fleet, equipment, and inventory management.

▪ Address employee complaints and resolve problems.

▪ 24/7 availability for phone support is required for this role.

▪ Other tasks as assigned.

Skills and abilities:

▪ Industry / technical knowledge is preferred to manage projects.

▪ Capable of working independently, keeping supervisor appropriately informed regarding operational issues.

▪ Technical expertise in the power generation industry. Technical knowledge of the Kohler product line preferred.

▪ Ability to communicate with co-workers and staff in an articulate, courteous, and business-like manner.

▪ Experienced in managing complex customer relationships. Possesses excellent customer service skills critical to job success.

▪ Ability to learn our systems and become proficient with them.

▪ Proficient in MS Office Suite programs specifically PowerPoint, Excel, Outlook, and Word

▪ Ability to form written correspondence and reports.

▪ Carry out instructions given in written, oral or diagram form.

▪ Problem-solve and make logical decisions.

▪ Willingness to be on call 24/7

Job Type: Full-time

Pay: $91,994.00 - $110,000.00 per year

Benefits:

Shift:

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8 hour shift

Work Days:

•

Monday to Friday

Ability to Commute:

Ability to Relocate:

Work Location: In person