Multiquip Inc.

Field Service Manager - Generators

LocationPhiladelphia, PA

About This Job

Multiquip, a leading manufacturer and service provider to equipment professionals in diverse industries, offers a unique work environment. Our construction products are used on projects ranging from site preparation, highway and paving to concrete and masonry construction. Our generators power construction sites, the entertainment industry, special events, and critical power for emergency response teams. We are committed to fostering a dynamic work environment that encourages collaboration and provides opportunities for career growth and professional development.

The Field Service Manager oversees Multiquip's field service programs across North America, acting as the primary contact for service support, training, warranty claim reviews, and repairs. This role involves performing maintenance and repairs on complex mechanical, electrical, hydraulic, and diesel systems at off-site locations or customer dealerships. The manager must communicate repair options to customers, order and receive parts, and complete repairs efficiently to meet customer needs and department profitability goals. Ideal candidates are passionate service technicians who are self-motivated, skilled in troubleshooting generators, electrical, hydraulic, and mechanical systems, and committed to providing exceptional customer service. They will work closely with other Field Service Managers or technicians to complete assignments.


Essential Duties and Responsibilities:

Responsible for managing the day-to-day service business in the assigned territory by providing technical support, completing repairs as assigned, performing technical training, making warranty decisions and reporting/monitoring of product issues in the field.

Responsible to provide high level of technical information, support & hands-on repairs to customers.
Responsible to identify repairs, quote repair jobs and communicate with customer to complete repairs timely.
Acts as a liaison with customers and Multiquip to identify and solve technical problem areas within on products.
Responsible for reporting customer contact information, service issues, territory activity, call reports, down lists and itineraries through CRM programs, HubSpot.
Responsible for developing and maintaining Authorized Service Center in assigned territory.
Responsible for warranty inspection, verification and authorization in assigned territory.
Provides timely and accurate information on service situations using MI reporting system.
Assists with creation and review process of service bulletins, FAQ, Parts/Ops manuals, training material, Technical Information and service instruction content as assigned.
Provide technical guidance, assistance, and training to internal and external customers as assigned.
Responsible and active in hands on repairs of equipment to meet company goals to increase chargeable jobs.



Education and/or Work Experience Requirements:

Must have minimum of 5 recent years as a power generation technician, skilled in electrical and diesel repairs on modern generators using Tier 4 engines is required.
Associates Degree (A. A.) from a two-year college; or five or more year's related experience and/or training; or equivalent combination of education and experience in power generation or construction equipment repair.
Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Due to the nature of our industry and this position; writing, reading and speaking English is mandatory.
Ability to read and comprehend moderately difficult computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications. Solid mechanical systems knowledge of diesel engines/engine failures and electrical and hydraulic systems.
Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Computer Skills:

A working knowledge of Microsoft Office applications such as Word, Outlook, and PowerPoint to generate reports and communicate is required.
Must have experience with diagnostic service software.


Certificates, Licenses, Registrations

Must hold a valid drivers' license and Passport.
Completed technical training courses, certificate or technical school is encouraged.


Travel Requirements

Ability to travel within the United States and Internationally. Travel requirements can exceed 80%.


Physical Requirements:

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, climb and sit. The employee is occasionally required to use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.



Compensation and Benefits:

Base salary + annual bonus
Company Vehicle will be provided.
Company Credit Card to cover business-related expenses.
Excellent Benefits Package for Full Time Employee that starts the 1st of the month after 30 days of hire date
Medical, Vision & Dental plans (including orthodontic coverage)
Company paid Life, AD&D, short-term and long-term disability
Generous Paid Time Off - Accrue up to 4 weeks per year
11 paid Holidays
401(k), Employee Stock Purchase Plans, and other financial benefits
Tuition Reimbursement up to $5,250 a year
MetLife Hyatt Legal and AFLAC benefit plans
Employee Assistance Program

Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect. Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates' legal right to work in the U.S. Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.


Data Privacy and Collection Notice (multiquip.com)https://www.multiquip.com/multiquip/data-privacy-and-collection-notice.htm

Similar Jobs

company-logo

Field Service Manager

G.I.S.
Job Typefull_time
Salary
$70000 - $80000
Brusly, LA
5 days ago
CM

Field Service Manager

Cherokee Measurment & Control
Job TypeFull-time
 
Tulsa, OK
9 days ago
company-logo

Field Service Manager

Copeland
Job Typefull_time
 
13 days ago
company-logo

Field Service Manager

Dead River Company
Job TypeFull-time
 
Woodstock, VT
13 days ago
company-logo

Field Service Manager

Petro Towery Inc.
Job Typefull_time
 
Louisville, KY
18 days ago
company-logo

Manager, Field Generator Mechanic

Atlas Energy Solutions
 
Roosevelt, UT
5 days ago
company-logo

Field Services Manager

Petro Towery Inc.
Job Typefull_time
 
Louisville, KY
25 days ago
company-logo

Operations Manager - Field Services

RMS Energy
 
Nashville, TN
28 days ago
company-logo

Field Service Manager (PV)

Enfinity Global
Job Typefull_time
 
Boise, ID
20 days ago
company-logo

Field Service Generator Technician

Generator Source
Job TypeFull-time
Salary
$45760 - $93600
Denver, CO
15 days ago
company-logo

Generator Field Service Technician

Generac
Job Typefull_time
 
Zeeland, MI
11 days ago
company-logo

Generator Field Service Technician

Zabatt Power Systems
Job TypeFull-time
 
Miami, FL
15 days ago
company-logo

Generator Field Service Technician

Kinsley Group, Inc
Salary
$45760 - $93600
Philadelphia, PA
19 days ago
company-logo

Field Service Technician - Power Generator

360 Energy Solutions LLC.
Job TypeFull-time
Salary
$62400 - $104000
Fort Pierce, FL
23 days ago
company-logo

Assistant District Service Manager (Field services Power Generation)

Siemens Energy
Job Typefull_time
 
Lenexa, KS
7 days ago
company-logo

Field Manager

Professional Meters, Inc.
Job Typefull_time
 
12 days ago
company-logo

Field Manager

DCC Propane, LLC
Job TypeFull-time
 
Danielson, CT
23 days ago
company-logo

Field Services Project Manager

GE Vernova
Job TypeFull-time
Salary
$104200 - $138900
Remote
27 days ago
company-logo

Project Manager (Field Services)

Metergy Solutions
Salary
$90000 - $100000
New York, NY
29 days ago
company-logo

Generator Services Supervisor

GenServe
Job TypeFull-time
Salary
$75000 - $85000
Lakeland, FL
14 days ago

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull-time
 
Dallas, TX
about 2 months ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull-time
Salary
$65000 - $65000
Dallas, TX
about 2 months ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull-time
 
Longview, TX
27 days ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, NM
19 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, LA
4 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, TX
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, TX
about 1 year ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, TX
2 months ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull-time
 
Norman, OK
3 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, TX
3 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull-time
 
Pittsburgh, PA
5 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, PA
5 months ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, TX
6 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull-time
 
Houston, TX
about 2 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Cheyenne, WY
4 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Midland, TX
4 months ago
company-logo

Civil/Structural Designer

Dudley Staffing
Job TypeFull-time
Salary
$30 - $60
Canonsburg, PA
5 months ago
company-logo

Mechanical/Piping Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Financial Analyst

Third Coast
Job TypeFull-time
 
Houston, TX
5 months ago

Notice: The inclusion of job postings or company information on our platform does not imply endorsement, partnership, or affiliation. Listings may include publicly available roles from various sources, and companies shown may not have a direct relationship with Energy Hire.