Customer Service Manager

Are you ready to make a significant impact in customer service? Capps Plumbing & Sewer, Inc. is excited to announce an opening for a full-time Customer Service Manager

in Wheeling, IL. Join us in delivering outstanding service to our valued customers while advancing your career in a supportive and engaging workplace.

With a competitive salary ranging from

, we offer a dynamic work environment focused on excellence and teamwork. We also offer

, such as:

About Us

At Capps Plumbing & Sewer, Inc., we're not just a plumbing company – we're a community. Our mission is to provide exceptional service to our clients while fostering a workplace that values teamwork, innovation, and continuous growth. With a brand new 60,000 SQF space, our work environment is as cutting-edge as our services. We prioritize our team's well-being, offering accessibility to management, great leadership, and the latest training, technology, and software to ensure everyone excels in their role.

At least five years of experience in customer service leadership or management is ideal. Experience in the plumbing industry or a similar home service or trade industry is preferred. Familiarity with ServiceTitan software is also a plus.

This full-time position offers a consistent work schedule from

. Enjoy a structured workday that allows you to balance your professional responsibilities with your personal life.

In your role as Customer Service Manager, you will manage and develop the customer service team, overseeing daily operations while coaching staff to maintain high standards. You will handle escalations and resolve conflicts efficiently, ensuring open communication and collaboration across departments to meet customer needs. Monitoring customer feedback, you will own the customer experience and track key performance indicators, leading initiatives to implement continuous improvements. Additionally, you will develop and enforce policies and procedures for efficiently managing calls, inquiries, complaints, and follow-ups, including handling emergency or after-hours services.

If you are a motivated leader looking to enhance the customer experience and make a difference, we invite you to take the next step in your career. Apply now with our initial 3-minute, mobile-friendly application and join the Capps Plumbing & Sewer team. We look forward to meeting you!