Flexpipe

Customer Service Manager

Houston, TX

full_time

About This Job

POSITION SUMMARY:

This position is responsible for leading and managing a team that provides essential support services to customers, account managers, and internal departments. The role ensures seamless coordination across sales operations, finance, order distribution and fulfillment, and logistics planning. The incumbent will monitor key sales operations KPIs and report on performance to provide clear visibility into the region’s progress toward its goals. The incumbent will also assist the Project Coordinator Team with field scheduling and ensure adequate coverage and resources during team absences. Responsibilities include ensuring the Team is completing routine administrative duties such as managing field tickets and documentation required for invoicing. The role will work closely with regional leadership on sales and operations planning as well as providing input on monthly and quarterly forecasting.

DUTIES:

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Forecasting and inventory management: Assist with setting monthly and quarterly forecast. Monitor backlog and work closely with project coordinator team to ensure forecast is met. Review backlog and inventory levels to ensure that material is available to fulfill customer orders.

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Manage PC team (Project Coordinators and Lead PC). Assist with problem resolutions, technician scheduling, rental and inventory distribution, and AR requirements. Ensure order accuracy is maintained for backlog efficiency and timely invoice submission. Conduct regular coaching and perform quarterly reviews.

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Participate in weekly, bi-weekly and monthly meetings (sales, field operations, safety, and leadership meeting). Update meeting slides and present as necessary.

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Assist with audits(finance, API and safety), monthly and quarterly reporting, and special projects such as IFS testing and implementation. Help ensure that documentation and standard operating procedures (SOPs) are up to date and consistently followed

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Maintain and update price books and pricing agreements in alignment with customer requirements, typically 1–2 times per year. Communicate pricing changes to the Project Coordinator team and collaborate with account managers and leadership to ensure a smooth and accurate rollout to customers. The Sales Support Manager is responsible for preparing and distributing updated price books, agreements, and pricing letters as needed and ensuring everything is stored or attached in the ERP.

REQUIREMENTS:

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Minimum 5 years of customer service experience within Oil & Gas or construction

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7 to 10 years experience would be preferred.

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Previous experience within supply chain planning & Project Coordination - preferred.

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Previous experience in leading teams - Must.

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Minimum College education, preferred University degree.

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Proficient in Microsoft Office Programs - Must.

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Proficient in ERP systems - Must.

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Fluency in English is a must, Spanish language would be an asset.

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Excellent time and task management skills.

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Strong verbal and written communication.

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Effective conflict resolution abilities.

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Proven leadership and delegation skills.

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Ability to travel up to 10% within the USA.

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Ability to work Hybrid with at least 1-2 days from our office in Rockwall or Houston, TX.

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