American Water is a thirty-seven-year-old family owned and operated business, providing the best environment for success. We are growing quickly and would love to add additional team members to our administrative department. We are looking for a Service Dispatcher to join our team. The successful candidate will be responsible for coordinating service technicians, dispatching service calls, and providing customer service to clients. This individual must be organized and have excellent communication skills to effectively manage the workflow of service technicians and ensure customer satisfaction.
Essential Functions:
•Answer incoming customer requests and inquiries in a professional & friendly and timely manner
•Act as a liaison between customers, technicians, salespersons & management
•Schedule service and routine maintenance appointments
•Maintain & update customer records based on interactions
•Process invoice payments
•Provide information about products and services
•Troubleshoot and resolve customer issues and concerns
•Develop & maintain a knowledge base of the evolving products & services that benefit our customers
•Participate in in-house training on products & services needed by our customers& office software required to fulfill this position
Qualifications:
•Minimum of 1-year dispatch experience
•Knowledge in Microsoft Office is a required
•Ability to easily cultivate strong rapport with customers and co-workers
•Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
•Work well independently & with integrity in a structured yet relaxed environment
•Enjoy patiently, empathetically helping others
•Excellent written and verbal communication skills
Benefits:
•401(k) with company matching
•Paid vacation and sick leave (PTO)
Contact American Water with any questions 512-388-0022
americanwatertx.com
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
Schedule:
Ability to Commute:
•Round Rock, TX 78681 (Required)
Ability to Relocate:
•Round Rock, TX 78681: Relocate before starting work (Required)
Work Location: In person