Service Center Manager

We are seeking a Service Center Manager to join Four Seasons Building Products (FSBP), one of the nation’s largest suppliers of outdoor living space materials, including patio enclosures, screen rooms, patio covers and pergolas. Through our 20 locations across the US, we serve contractors with their building products’ needs.

The Service Center Manager (SCM) position is a critical role in FSBP, managing and driving a P&L, market success, customer satisfaction and strategic market(s) growth. The SCM manages and develops a team while driving the Location to achieving targeted results in sales, profit, inventory and cash collection and management.

Job Description & Duties

The following are key, specific duties of the SCM role:

- Ensure customer’s orders are, correct, complete and delivered on time.

- Ensure quality products are being delivered to our customer (superior - quality control.)

- Personally review all customer issues due to not meeting these expectations.

- Review inventory balances to ensure product is available to meet customer requirements, and monitor purchases, transfers and dormant items

- Execute and manage sales programs.

- Responsible for hiring and managing service staff

- Ensure all location personnel comply and adapt to job descriptions assigned to them to attain goals.

- Identify area of service center structure that caused customer issue, find resolution, counsel employee, record and file to measure employee performance in the future.

- Monitor Sales and Income performance and increase sales per budget targets

- Monitor facility costs and take corrective action to address overruns

- Develop and implement strategy for increasing profit.

- Ensure all corporate and location safety policies are communicated, enforced and executed with the goal of operating accident/incident free at all times.

Expected Results

SCMs are expected to deliver:

- Maintain constructive relationships with customers, diffuse conflict and drive excellence in customer communication

- Develop, maintain and drive performance Teams comprised of a combination of Permanent and Temporary/Seasonal employees and align the team and sales rep(s) in their activity

- Maintain, train and drive an exemplary Safety program and compliance with company procedures.

- Execute market growth plans and customer pricing strategies and levels

- Ensure consistent application of Customer Policies and Order Management processes via SyteLine9 (Infor Cloudsuite Industrial)

- Work with and align with Factory Operations and Purchasing to deliver DIFOT (Delivered In-Full On-Time) metric to customers.

- Maintain labor, inventory and A/R to budgeted and (or) percentage of sales targets

- Execute the Service Center Manager Minimum Requirements Checklist

Qualifications

- Ideally will have FSBP experience in customer facing role(s) (Assistant Service Center Manager, Sales, Marketing, Customer Service), demonstrating a consistent track record of Customer Service & Delivery, P&L success and know-how of FSBP products, or have equivalent management experience in a similar business/industry.

- Must have experience using an ERP system for transactions, inventory, order management and other relatable processes.

- Leadership skill set important as leader of a team and managing P&L and market success.

The company offers a full benefits package including medical, dental and vision care, employer-paid life insurance and a 401(k) with company matching. Salary will be commensurate with experience. Please attach a resume, cover letter and salary requirements to describe your interest and fit with our position.

Job Type: Full-time

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Flexible spending account

- Health insurance

- Paid time off

- Vision insurance

Ability to Commute:

- Sacramento, CA 95828 (Required)

Ability to Relocate:

- Sacramento, CA 95828: Relocate before starting work (Required)

Work Location: In person