Service Manager

At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service Coordinator

JOB RESPONSIBILITIES:

- Coordinate all service calls

- Opens, post, and close all SRO’s (Service Repair Orders) with assistance of Service Coordinator

- Record and track all technician’s hours with an 80-85% billable hours target.

- Submit warranty claims with follow up to ensure factory pays claims.

- Responsible for all shipping and receiving duties.

- Maintain and adhere to Shop Expense budget

- Promote and grow the Service Department’s revenue and profitability

- Adhere to all Safety, DOT, SOX and other regulated policies & procedures

- Maintain all Service Truck fleet.

- Other duties, as assigned.

JOB REQUIREMENTS:

- High School diploma and/or equivalent in work experience

- Excellent interpersonal skills, proficient in oral and written communications

- Assembly experience preferred but not required

- Basic reading skills. Must be able to follow directions

- Customer service oriented

- Computer navigation and utilization skills with excellent Microsoft office proficiency

- Ability to perform work accurately and thoroughly

- Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea

- High attention to detail, time management, and self-motivation skills

BENEFITS:

- Competitive Salary + bonus

- 401(k)/ Retirement savings

- Comprehensive Benefits (medical, dental, vision, life and disability coverage)

- Career growth opportunities

- Friendly work environment

- Paid vacation/holidays