Service Administrator

Description

Kinsley Power Systems is seeking a Service Administrator! The Service Administrator is responsible for providing service coordination, dispatch and parts support in a high-volume Service Department.

- Answers all assigned service department phones promptly, screens and prioritizes calls and responds and/or re-directs calls accordingly and maintains call logs, calls and schedules each maintenance service contract customer

- Dispatches and supports Service Technicians to assure efficient geographical and timely deployment of staff

- Manages, schedules, coordinates and dispatches Field Service Technicians efficiently to ensure customers receive prompt attention to their service requirements

- Supports and promotes customer service goals and objectives

- Generates Time and Material quotes, performs adjustments for service jobs in an accurate and timely manner, including entering material requisitions, reviewing files and entering service summaries

Preferred Experience

- Two or more years of experience in an administrative support or customer service position

- A strong ability to multi-task under pressure with excellent attention to detail and organizational skills

- Exceptional communication skills, both written and verbal required, with the ability to present a positive and professional impression while interacting with internal and external customers

- Problem solving ability – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.