Service Admin Assistant (Dispatcher)

Service Administrative Assistant (Dispatcher)

Job Description Summary

As a mechanical contractor, we install heating and cooling (HVAC) systems, plumbing systems and medical gas systems. We further specialize in the healthcare industry. Our work involves assembling, installing, alter and/or repairing piping systems that carry water, steam, air or other liquids or gases along with the installation of HVAC equipment, plumbing fixtures and medical gas equipment.

Our administrative positions require some physical activity but not as extensive as field positions.

Administrative positions handle daily administrative tasks related to the department for which they are assigned to provide outstanding customer service to our internal and external clients. The Position of Service Administrative Assistant (Dispatcher) is a full-time non-exempt (average of 40 hours per week) position.

Service Admin Assistants answers and responds to any emergency or non-emergency calls and provides assistance or important information to those that need it. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.