Senior Product Support Specialist

Job Summary:

Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective solutions.

Minimum Qualifications:

Education & Experience:

- 12+ years of commercial/industrial experience with generators, ATS/switchgear, and paralleling control systems.

- Bachelor’s degree in Electrical Engineering may substitute for 4 years of experience.

- 5+ years of experience in product testing and development.

Technical Skills:

- Proficient in reading electrical/mechanical schematics and engineer-of-record drawings.

- Experience with PLCs, generator controllers, protective relays, alternators, and generators.

- Commissioning and field experience required.

- NFPA 70 ARC Flash Certification preferred.

- Valid driver’s license required.

- Strong understanding of AC/DC electrical theory and operational theory of switchgear/PowerGen products.

- Ability to troubleshoot and make engineering programming changes to controllers, PLCs, and HMIs.

- Experience leading root cause analysis events.

- Excellent time management and prioritization.

- Strong analytical and problem-solving abilities.

- Effective communication via phone and email.

Job Duties & Responsibilities:

- Act as liaison between field and factory engineering teams.

- Support complex start-ups and field troubleshooting.

- Provide onsite engineering changes and communicate action items.

- Assist in field retrofit projects and technical documentation.

- Support training teams and escalate critical issues.

- Help schedule and prioritize tasks with Product Support Manager.

Physical Demands & Work Environment:

- Up to 45% travel required.

- Exposure to industrial environments including generators, welding, and outdoor conditions.

- Ability to work in both office and field settings.

- Manual dexterity for operating digital equipment.

- Occasional after-hours and weekend support.

About PowerSecure:

PowerSecure, a Southern Company subsidiary, delivers innovative energy solutions to utilities and commercial clients.

Benefits:

- Medical, dental, vision, and life insurance

- Competitive pay and 401(k) match

- PTO, holidays, and sick leave

- FSA/HSA options

- Wellness programs

- Tuition reimbursement

- Employee referral program

Equal Opportunity Statement:

PowerSecure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.