Senior Product Support Specialist

Description

Job Summary:

Provide engineering technical support on PowerSecure MicroGrid equipment including switchgear and generators. This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective solutions.

Minimum Qualifications:

Education & Experience:

- 12+ years of commercial/industrial experience with generators, ATS/switchgear, and paralleling control systems.

- Bachelor’s degree in Electrical Engineering may substitute for 4 years of experience.

- 5+ years of experience in product testing and development.

Technical Skills:

- Proficient in reading electrical/mechanical schematics and engineer-of-record drawings.

- Experience with PLCs, generator controllers, protective relays, alternators, and generators.

- Commissioning and field experience required.

- NFPA 70 ARC Flash Certification preferred.

- Valid driver’s license required.

- Strong understanding of AC/DC electrical theory and operational theory of switchgear/PowerGen products.

- Ability to troubleshoot and make engineering programming changes to controllers, PLCs, and HMIs.

- Experience leading root cause analysis events.

- Excellent time management and prioritization.

- Strong analytical and problem-solving abilities.

- Effective communication via phone and email.

Job Duties & Responsibilities:

- Act as liaison between field and factory engineering teams.

- Support complex start-ups and field troubleshooting.

- Provide onsite engineering changes and communicate action items.

- Assist in field retrofit projects and technical documentation.

- Support training teams and escalate critical issues.

- Help schedule and prioritize tasks with Product Support Manager.

Physical Demands & Work Environment:

- Up to 45% travel required.

- Exposure to industrial environments including generators, welding, and outdoor conditions.

- Ability to work in both office and field settings.

- Manual dexterity for operating digital equipment.

- Occasional after-hours and weekend support.

About PowerSecure:

PowerSecure, a Southern Company subsidiary, delivers innovative energy solutions to utilities and commercial clients.

Benefits:

- Medical, dental, vision, and life insurance

- Competitive pay and 401(k) match

- PTO, holidays, and sick leave

- FSA/HSA options

- Wellness programs

- Tuition reimbursement

- Employee referral program

Equal Opportunity Statement:

PowerSecure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.Operating Company: PowerSecure