Senior Manager - Business Markets Client Experience

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Job Title: Senior Manager - Business Markets Client Experience

Reporting To: Vice President - Business Markets Sales Operations

Status: Full Time, Regular

Business Unit: Builder Division

Work Location: Markham – Birchmount Office

Position Overview:

The Senior Manager, Business Markets Client Experience will play a critical leadership role in ensuring our clients receive the highest level of service and value throughout their engagement with our company. This person will lead a dynamic team responsible for client onboarding, adoption, retention, and expansion. This person will build and manage a high-performing team that is dedicated to helping clients achieve their goals through the effective adoption of our products and services. The Senior Manager will work cross-functionally with internal teams such as sales, product, billing, and support to deliver consistent and tailored experiences that foster long-term relationships.

The ideal candidate will be a dynamic operations leader, driving operational excellence, streamlining processes, leading high performing teams to exceed organizational goals - with a passion for customer success, strong management skills, and a deep understanding of how to cultivate long-term, mutually beneficial client relationships.

Key Responsibilities:

Leadership & Team Development

Client Relationship Management

Client Success Strategy & Execution

Retention & Growth

Salesforce for Business Markets

Data-Driven Insights & Reporting

Continuous Improvement & Best Practices

Qualifications:

Skills & Competencies

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.