Senior M365 Administrator

Requisition

: 80147

PSEG Company

: PSEG Long Island

Salary Range

: $ 91,100 - $ 161,900

Work Location Category

: Hybrid Flexible

PSEG

operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

The Technology Product Consultant – supports IT Infrastructure platforms and technologies including Microsoft Exchange, M365 within Azure environment. This role will support Microsoft M365 for the enterprise for system infrastructure and configurations related to Microsoft products especially M365, Teams, SharePoint, OneDrive on a global basis The role will report to the Manager of IT Infrastructure Services.

The Technology Product Consultant is involved in the full technology life cycle of designing, configuring, developing, documenting and testing of solutions to meet business or technology requirements from application reliability and cyber security hardening perspective. This includes developing, administering and executing preventive maintenance programs, overseeing problem management, performing root cause analysis and corrective action plans. Responsible for the day-to-day administration, technical support, troubleshooting, maintenance, upgrades, patching, performance and overall health of a variety of cyber security tools within a Microsoft Windows, Linux and UNIX server environments. This role will manage and support M365 accounts for new hires, enforces mailbox size limits to prevent blockage and avoid hitting the maximum storage quota, and develops policy settings for different departments. Monitors the performance of the Exchange environment and troubleshoots any problems that may arise. This role may also take part in evaluating, planning, migrating, deploying, and managing Microsoft 365 services. Technology Product Consultant is responsible for creating reference architectures, best practices and procedures.

Job Responsibilities

• Manage, support and administer Microsoft 365 environment, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams

• Implement and manage Microsoft 365 solutions, including migration from on-premises systems to the cloud

• Provide Tier 2 support within the Microsoft 365 cloud environment, Teams, OneDrive and SharePoint

• Implement and manage

• Collaborate with the IT security team to design and implement conditional access policies and multi-factor authentication.

• Manage mailboxes, public folders, and other mailbox resources.

• Administer, manage , support and troubleshoot issues within Azure MS 365 cloud services, and end-user accounts

• Create and manage mailbox stores and distribution groups.

• Support implementation and management of security policies, alerts, reports, and audits

• Manage and control data governance, classification, discovery, and protection

• Provide support for mobile devices that link to Exchange (Intune).

• Work with the groups within IT and Cyber security for related Infrastructure projects and initiatives including security policies for endpoint devices

• Interface with other areas of IT for engineering and infrastructure support

• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the environment.

• Ensure Quality Control and Assurance procedures are consistent with Infrastructure specifications, client requirements and corporate policies.

• Perform reviews and/or Root Cause Analysis on production systems failures, formulate corrective action plans, ensure corrective actions are implemented, and track their effectiveness.

• Requires working in a 24x7 environment with callout availability

Job Specific Qualifications

Required:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Math or related technical field.

• A minimum of 4 years of experience within the IT field or an industry with reliance on technical expertise.

• Experience with Azure, Intune, Microsoft Teams, MS Office installation, Security, Microsoft Exchange administration.

• Demonstrated knowledge of Information Technology principles including Infrastructure support, system administration, and application support and/or application development techniques.

• Working knowledge and experience in supporting Microsoft Windows Server Operating Systems, Directory Services (AD), MS PKI (Certificates), DFS, and GPO validation and design

• Hands-on expertise with Office 365, Microsoft 365, Teams, SharePoint and the Enterprise Mobility Security (EMS) tools and functionalities

• Knowledge of Networking and Security - DNS, Active Directory, Entra ID (Azure AD) including conditional access policies, certificates, firewalls, proxies, single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM)

• Knowledge of Endpoints, Servers, and Cloud – Devices, operating systems, browsers, Intune, System Center, Autopilot, Defender, Amazon AWS, Azure

• Experience with scripting and automation tools (PowerShell, Azure CLI, etc.)

• Knowledge of desktop engineering standards, processes and best practices using BAT, PowerShell and VB, C# Scripts

• Demonstrated ability to troubleshoot and make recommendations using critical thinking, sound judgment, and decision making processes and techniques in a fast-paced, mixed technology environment

• Strong MS Office skills utilizing M365 deployment (i.e. Excel, Word, PowerPoint and Access).

• Demonstrated ability to create both technical and non-technical end-user documentation

• Must be detail oriented and demonstrate strong analytical and problem solving skills.

• Must demonstrate strong interpersonal skills and the ability to work effectively with clients, leadership, and all levels of staff.

Desired Qualifications:

• Certification in Microsoft Azure Cloud

Azure Administrator Associate, Azure Solutions Architect Expert, Azure Security Engineer Associate or legacy Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)

• Experience with implementing and managing Microsoft 365 solutions, including migration from on-premises systems to the cloud

• Experience with end-point management tools like (BigFix, SCCM, Intunes, Solarwinds)

• Knowledge of scripting, programming concepts and methodologies

• Ability to troubleshoot and make recommendations using critical thinking, sound judgment, and decision making processes and techniques in a fast-paced, mixed technology environment

Minimum Years of Experience

4 years of experience