Florida Power & Light

Senior End-User Computing Administrator

LocationMiami, FL
Job TypeFull-time

About This Job


Requisition ID: 86321

Florida Power & Light Company is the largest electric utility in the U.S., delivering clean, affordable, and dependable electricity to over 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy!


Position Specific Description

monitor all end user devices/assets connected to the network empowering our end users to use any device anywhere securely and productively.

Project Execution / Analytical Thinking / Problem Solving

Proficiency in configuring and managing Windows, Mac, Mobile and Linux systems.
Responsible for the secure and efficient deployment, management, and support of mobile devices to ensure data security and compliance with NEE policies.
Knowledge of end user hardware, software, and networking.
Assist in improving features of the Digital Workspace Modern Device Management Technologies.
Assist in improving features and services that are operationalized in Intune of both physical and virtual environments.
Utilize Intune’s cloud-based functionality to enforce both mobile device management and mobile application management best practices. Role will leverage additional functionality such as Desktop Analytics, AutoPilot, Azure AD Domain Join, and Hybrid-Domain Join
Administer enterprise OS deployment and device management platforms (MDT, Tanium, Intune, Jamf, etc.) for installing, deploying, updating, and monitoring endpoint devices, providing a secure, stable and productive computing resource.
Automate aspects of the device lifecycle including deploying and maintaining software, distributing policies and settings along with analyzing resulting data. Ensure proper Jamf Pro integration with Intune for compliance and reporting purposes.
Provide L3 expertise and oversight to LAN and ServiceDesk efforts, making sure all end user applications, policies, workstations, and related equipment problems are resolved in a timely manner with limited disruptions. This includes performing advanced testing and troubleshooting, working with vendor support, documenting problems and resolutions, and developing and implementing changes at scale.
Provide L3 expertise and resolution on escalated client endpoint incidents and problems, providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
Providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs
Respond to situations where standard procedures have failed in isolating or fixing a problem and troubleshoot as required.
Work on continued improvement and automation opportunities on internal processes
Update any solution designs, technical documents, and diagrams of systems for assigned projects
Troubleshoots hardware, system, and application issues
Performs other job-related duties as assigned


Communication

Listens to and understands audience
Exhibits confidence and an desire to learn and implement emerging industry practices
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Develops relationships with that foster productive collaboration.
Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions.


Tools

Scripting: JavaScript, Python, & PowerShell
Data analysis: PowerBi
Tanium experience
Jamf / MDM
Intune
OS knowledge: Windows, IOS, Linux
M365 focused on Microsoft Office & OneDrive configurations
Microsoft Deployment Toolkit (MDT) & Windows Autopilot Service
Modern Desktop Virtualization: VDI & Session virtualizatio


Job Overview

This position installs, configures, and maintains computing infrastructure, operating systems, and middleware products on all computer platforms, including mainframes, workstations, and servers - including web servers - in support of 24-hour-per-day, seven-day-per-week business processes.


Job Duties & Responsibilities

Evaluates, implements, and modifies operating system software parameters and product solutions for optimum performance
Identifies integration and other interface requirements for all supported products and platforms
Serves as a technical escalation point for technicians and customers
Troubleshoots hardware, system and application issues
Performs other job-related duties as assigned


Required Qualifications

High School Grad / GED
Bachelor’s or Equivalent Experience
Experience: 4+ years


Preferred Qualifications


Bachelor’s Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.


Employee Group: Exempt


Employee Type: Full Time


Job Category: Information Technology


Organization: Florida Power & Light Company


Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

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