Scheduler/Receptonist

Generator Service Center is seeking a qualified, professional candidate to join our team in the role of Receptionist/Scheduler. Would you describe yourself as a “go-getter”? Are you organized, motivated, and energetic? If you’re a great communicator with an upbeat attitude, then we would love to meet you!

Conversationalist is a must, responds promptly to customer needs. Your responsibilities will vary from day to day, and that means flexibility and the ability to learn and adapt on the fly is a must. We are looking for someone who takes charge and has the ability to analyze, assess, think critically and figures things out. The challenges will constantly change, so we’re looking for someone who can continually find new solutions and creative ways to keep the company moving forward.

Core Responsibilities

- Answering Calls & Greeting Visitors

- Professionally answer incoming calls, direct inquiries, and provide accurate information to customers.

- Greet and assist visitors in the office.

- Scheduling & Coordination

- Schedule service, installation, and maintenance appointments.

- Coordinate technician schedules for maximum efficiency.

- Confirm and follow up on appointments.

- Customer Service & Communication

- Maintain a friendly and professional demeanor in all customer interactions.

- Respond promptly to customer inquiries and resolve basic issues or direct to the appropriate team member.

- Office Administration

- Maintain and organize files, records, and documentation.

- Handle incoming and outgoing mail, emails, and other correspondence.

- Assist with data entry and updating company systems.

- Administrative support to other departments

Contract Record-Keeping & Management (New Section)

- Maintain accurate and up-to-date contract customer records in company systems.

- Update and track contract pricing to reflect current rates, approvals, and renewals.

- Record and monitor contract start dates, renewal dates, and expiration dates to ensure timely follow-up.

- Ensure all contract documentation is complete, signed, and stored properly.

- Update spreadsheets with contract details, pricing changes, and customer information.

- Communicate with customers regarding contract renewals, changes, or updates as needed.

Skills & Qualifications

- Excellent organizational skills and attention to detail.

- Strong verbal and written communication abilities.

- Proficiency in Microsoft Office (Excel, Word) and scheduling software.

- Ability to manage multiple tasks and prioritize effectively.

- Professional and customer-focused attitude.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: No less than 40 per week

Benefits:

- Dental insurance

- Flexible schedule

- Health insurance

- Paid time off

People with a criminal record are encouraged to apply

Work Location: In person