Salesforce Customer Relationship Management (CRM) Analyst

About MCE

At MCE, we tackle the climate crisis with a shared commitment to innovation, community, and equity. Together, we foster an inclusive, collaborative, and flexible work environment where creativity thrives, work-life balance is prioritized, and every voice is valued.

MCE is a not-for-profit public agency that has set the standard for clean energy in our communities since 2010. We provide more renewable power at stable rates, and deliver cutting-edge energy programs to residents and businesses across four Bay Area counties: Contra Costa, Marin, Napa, and Solano. Our team, drawn from all walks of life, embodies a shared passion for environmental stewardship and community service. You’ll work alongside dedicated professionals innovating and collaborating to make our communities more energy-efficient, resilient, and sustainable.

We value a range of experience. Even if you feel that you do not meet all of the qualifications, we encourage you to apply. Application materials will be reviewed on a rolling basis.

The Technology and Analytics (TA) department furthers MCE’s pursuit to find more innovative solutions to the challenges facing Community Choice Aggregations (CCAs) today. The team uses its deep knowledge of technology and data sciences to provide platforms, systems and facilities to the wider MCE team so that decision makers can be confident that their choices are backed up by hard data. The TA team is also responsible for MCE’s Customer Relationship Management (CRM) system and its Data Analytics Platform. TA provides the infrastructure that allows MCE to maintain its operational readiness while also being accountable for cybersecurity threats and the privacy of MCE’s customer data.

Under the supervision of the Manager of Business Solutions, this role is not just about managing the system, but also about ensuring a high standard of customer service. You will gather requirements, document user stories, design and deploy solutions, track and resolve support tickets, train end-users, and manage sandboxes and licenses. Your work with consultants and contractors is important, along with other duties as assigned.

As the Salesforce CRM Analyst, you will serve as an experienced business analyst and product management professional, developing an in-depth understanding of MCE's CRM and the needs of CRM users within MCE. Your role will involve extensive cross-departmental collaboration and working with external consultants to ensure user needs are recognized and the CRM is updated accordingly. This position offers a great opportunity for professional growth and learning as you work to understand the agency's program needs and communicate and manage expectations for system solutions.

Qualifications Required Salesforce Certifications

Required Skills

+ Preferred

- Experience working with diverse communities and vulnerable customers.

- Salesforce Platform Developer 2.

- California residence for a candidate residing within commutable distance of MCE offices. MCE offices are in San Rafael, and Concord CA.

Experience & Education

Knowledge of

Compensation & Benefits

Competitive compensation package offered, based on candidate experience along with generous benefits and perks, including fully paid premiums for health insurance, parental leave, dependent care subsidies, student loan repayment, and employee wellness program.

Salesforce CRM Analyst $109,758.-$143,390.04

As a part of the application process for Salesforce CRM Analyst all candidates must:

As we narrow our top pool of applicants, candidates moving through the recruitment process may participate in an initial call, face to face cross-team panel Interview, and face to face executive interview. Additional skills assessment may be requested. Applications will be reviewed on a rolling basis and initial screens scheduled when a qualified pool of candidates has been identified. MCE Reserves the right to close the recruitment at any time.

MCE Culture

At MCE, we are committed to fostering a workplace rooted in equity, inclusion, and belonging. As part of this effort, we’ve included a few optional questions to help us better understand your background, experiences, and how we can create a respectful and inclusive candidate experience.

MCE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

MCE Work Environment

MCE offices support an environment that is accessible to those with reduced mobility. We are happy to provide more details if asked.

MCE makes reasonable accommodations of any known physical or intellectual limitations for qualified applicants with disabilities, sincerely held religious beliefs, and other conditions protected by applicable law.

MCE strives to maintain a COVID-free workplace. To that end, being fully vaccinated is a condition of employment for all employees.