Sr. Customer Service Analyst

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Date: Jul 18, 2025

Location: Toronto, ON, CA

Company: Hydro One Networks Inc

50610 - Toronto - Rotation24 months

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Reporting to the AMI 2.0 Deployment Lead, the Analyst supports network and meter deployment by driving process improvements, coordinating communications, and assisting with future planning. The role involves tracking progress, resolving issues, reporting escalations, and ensuring safety documentation is properly entered into Cority. I conduct presentations, audit returned work, validate electrical repairs and costs, and generate internal meter change orders while managing their progress. The analyst will also maintain communication with active Ops Centres and take on additional responsibilities to help ensure the project's overall success.

General Accountabilities:

Selection Criteria:

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2025"

Deadline: July 28, 2025

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Job Segment: Risk Management, Telecom, Telecommunications, QA, Quality Assurance, Finance, Technology, Quality

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