Exelon

Sr. CRM/Services Analyst – IT

LocationBaltimore, MD
Job Typefull_time
Salary$98,400-$135,300

About This Job

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Primary Purpose PRIMARY PURPOSE OF POSITION

Performs and/or manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Creates and assigns detailed tasks to subordinates. Has budget responsibility for a small project, sub-project or process component. Expected to work under minimal supervision.

Primary Duties PRIMARY DUTIES AND ACCOUNTABILITIES

Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners. Lead IT activities required to manage service level agreements. Assist others in long range portfolio planning and prioritizing work and work schedule within the confines of current year financial commitments. (45%)
Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model (15%)
Maintain and enhance engagement with business and IT partners and other stakeholders (15%)
Establish positive team environment by proactively assisting and training less experienced personnel. Provide performance and development feedback as required (15%)
Maintain technical knowledge and business acumen within own discipline or function (10%)


Job Scope JOB SCOPE

Utilize understanding of customer's business needs to determine requirements
Applies technical expertise to plan, design, build or support required products and processes
Help other team members learn appropriate theories, practices and principles that relate to their skill set portfolio
As assigned, manage budget for area of responsibility
As assigned, manage working relationship with outsourcing partners


Minimum Qualifications MINIMUM QUALIFICATIONS

Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience.
Proficiency with data analysis in Microsoft Excel
Experience leading small IT projects or sub-teams and knowledge of IT project management.
Strong problem solving and analysis ability.
Excellent communications skills (written and verbal)
Ability to work with remote project teams


Preferred Qualifications PREFERRED QUALIFICATIONS

Experience implementing or integrating Oracle Sales Cloud or equivalent CRMs with other CIS systems
Ability to apply technical expertise to plan, design, build and test required products and processes.
Familiarity with Apigee, TIBCO and Oracle Fusion Middleware
Prior experience in leading software development efforts, designing conceptual data models & system architecture, and user interfaces, is a major plus
Experience extending the Oracle CX Cloud product suite utilizing custom extension components such as custom business objects, custom process models, custom fields, etc.
Experience with Agile software development and test-driven development
Demonstrated understanding of what makes good software design, a deeper understanding of programming languages, and an ability to solve engineering problems of increasing difficulty. Shows initiative beyond pure implementation.
Experience building highly scalable applications
Self-motivated and able to prioritize and manage workload and meet critical project milestones and deadlines
Excellent interpersonal, communication, negotiation and collaboration skills
Experience with Azure Dev Ops, ServiceNow, or other software planning, testing, and defect tracking tools is a plus.


Benefits Benefits

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $98,400.00/Yr. – $135,300.00/Yr.
Annual Bonus for eligible positions: 15%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

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