Sales Quality Training Specialist

Harnois Énergies is recruiting! You're the kind of person who loves to learn... and to make them learn? Do you know how to capture attention, explain simply and motivate your audience? Do you want to take on a new challenge where your know-how will make the sales and support teams shine? We have a great opportunity for you as a quality sales training specialist! Harnois Énergies. It's right in the middle of us! Your Future Responsibilities As a Quality Sales Training Specialist

- Identify training and support needs based on evaluations and audits;

- Develop and adapt training and quality programs with the Sales Support Manager;

- Design and facilitate training courses adapted to different levels of knowledge;

- Develop the onboarding program for new account managers and support agents;

- Create educational materials and knowledge assessment tools;

- Form teams in groups or individually, face-to-face or remotely;

- Update the procedures and the quality-training dashboard;

- Lead monthly meetings with managers and team leaders to ensure that everyone applies the same practices and standards;

- Monitor performance indicators and propose avenues for continuous improvement.

We have many advantages for you as a propane technical training advisor:

- Competitive holiday program;

- A range of benefits: group RRSP, group insurance, corporate discounts, etc.;

- An Energy Express card that allows you to get a discount on gas;

- Great coffee at the office;

- On-site kitchen with prepared meals offered at great prices

- Social activities organized by the company and our FUN SQUAD;

- A dynamic work environment and a friendly atmosphere!

What will make you our next sales quality training specialist:

- You have a Diploma of College Studies (DEC) or an equivalent combination of training and experience;

- You have 3 to 5 years of experience in training, pedagogy or andragogy;

- You have excellent facilitation, communication and popularization skills;

- You are able to design training courses adapted to different learner profiles;

- You demonstrate autonomy, rigor and good organizational skills;

- You are very comfortable with computer tools and training software;

- You like to learn, share and collaborate to grow your team.

- You have a good knowledge of French and English, both oral and written (English is required in order to communicate with our English-speaking teams)

During the holiday season, talent acquisition activities operate at a reduced pace.

- The title displayed may differ from the one used internally to reflect a recognized title in the market.