RRC - Customer Service Rep I - Records Custodian

The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry; pipeline transport and pipeline safety; natural gas utilities; the LP-gas industry, and surface mining operations. You can find more details about us on the Railroad Commission of Texas’ website here https://www.rrc.texas.gov/about-us/.

Benefits

To support our mission to serve Texas, we need great people to join our team. We provide a great working environment along with outstanding benefits, including:

- Generous paid time off, including vacation, sick time, and at least 12 paid holidays per year

- Telework options for eligible positions

- Flexible work schedules

- Retirement pension with a 150% agency match – you can watch this YouTube video that describes this amazing benefit https://www.youtube.com/watch?v=AJI6M7g73-w

- 401(k), 457(b) and Roth

- Health premiums 100% paid for full-time employees

- Tuition Reimbursement

- Wellness and Exercise Leave

- Career development programs/opportunities for advancement

For a complete list of our total compensation package, please visit our website at https://www.rrc.texas.gov/about-us/jobs/. To view benefits available to all State of Texas employees, visit the Employee Retirement Systems website at https://ers.texas.gov/benefits-at-a-glance.

Job Description

The Railroad Commission of Texas seeks a Customer Service/Oil and Gas Records Custodian to perform a variety of duties within the files unit, including processing, editing, quality control review, shipping, and receiving of records associated with the RRC. Responsibilities may include supporting imaging initiatives involving historical records and newly created documents, as well as performing additional related tasks as assigned.

Central Records maintains microfilm, microfiche, and digital data documenting the history of every Texas oil and natural gas well, along with other related records. The ongoing imaging program is responsible for imaging and indexing these records to provide public online access via the internet.

Essential Job Duties

- Preserves historical information by preparing documents for imaging.

- Performs key entry work using an internet-based application.

- Conducts quality assurance work on imaged documents.

- Assist Commission staff and the general public with inquiries received in person, by phone, mail, and/or via the internet pertaining to information contained in the RRC digital data system, microfilm, and microfiche.

- Assist the public at the agency receptionist desk as needed.

- Assist the public at the Research counter as needed.

- Performs additional tasks, as assigned, to maintain workflow.

Military Crosswalk information can be accessed at:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

Qualifications Minimum Qualifications

:

- High School diploma or GED

- At least one (1) year of experience in customer service, call center, administrative support, or a related field.

- Strong verbal and written communication skills.

- Basic computer proficiency, including experience with Microsoft Office or similar software.

- Knowledge of professional office and administrative practices and procedures.

Preferred Qualifications

:

- General knowledge of Oil and Gas Division functions.

- Detailed familiarity with the required forms and filing procedures.

- Experience in the operation of various types of micrographics equipment.

- Past participation in complex document imaging projects.

Knowledge, Skills, Abilities

- Knowledge of general office procedures.

- Knowledge of professional protocol.

- Skill in using Microsoft Office and other Windows-based PC software applications.

- Skill in word processing and mainframe terminal operation.

- Skill in communicating effectively, both orally and in writing.

- Demonstrated skill in working on tasks requiring meticulous attention to detail and maintaining a high level of accuracy.

- Demonstrated ability to retrieve and analyze acquired information from hard files, microfilm, and computer databases.

- Ability to visually discern colors and work with written materials.

- Ability to learn and understand oil and gas policy and procedures, and interpret processes.

- Ability to accurately file, sort, alphabetize, organize, and distribute documents and retrieve files.

- Ability to operate copy machine, fax, and other general office equipment.

- Ability to work under pressure and meet deadlines.

- Ability to lift, carry, and move up to 30 pounds

- Ability to stoop, reach low and high, push and pull heavy file drawers and/or cart.

- Ability to work around equipment generating heat, noise, and bright reflective lights.

- Ability to work independently and on a team.

- Ability to accurately enter and retrieve data from internal systems.

- Demonstrated ability to handle customer inquiries, complaints, and requests in a professional and courteous manner.

- Ability to multitask, prioritize assignments, and work in a fast-paced environment.

- Strong attention to detail and organizational skills.

- Ability to work independently and as part of a team.

- Ability to work Monday-Friday, 8 AM – 5 PM at RRC headquarters.

Work Hours:

Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternative schedules for employees, provided they do not adversely affect operations or service levels and standard hours of operation are maintained. The Commission may also offer telework in accordance with the agency's approved Telework Plan. Alternate work schedules may be discussed with the hiring manager during the interview process.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS:

Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

Remarks

- There are two available positions.

- Official transcripts, DD214 or DD1300, copies of license/certifications, or other minimum requirement validations will be requested at the time of the job offer.

- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

- Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.

THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.

Due to the high volume of applications, we do not accept telephone calls. Only candidates selected for interview will be contacted. Notifications to applicants are sent electronically to the email address you provide.

The Railroad Commission of Texas is an Equal Opportunity Employer and does not

discriminate on the basis of race, color, national origin, sex, religion, age

or disability in employment or in the provision of services.

The Railroad Commission of Texas is a tobacco-free workplace.