Revenue Services Specialist I

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Position Summary:

This position is responsible for executing billing, payment processing and accounts receivable management job tasks for Duke Energy’s utility, mass market customer segment. Performs tasks necessary to comply with regulatory requirements and SOX financial controls. It operates under general supervision and on various work schedules to meet customer demands. The incumbent maintains a required level of expertise in the systems required, and uses this knowledge to ensure timely and accurate billing, payment processing and collections. Responds to and resolves customer inquiries and complaints. Interfaces with key internal stakeholders, including Customer Contact Operations, Metering Services, Distribution and Customer Service Support. Job tasks for individual performers may vary.

Performs accurate and timely billing, payment processing and accounts receivable management for mass market residential and commercial customer accounts. Develops basic knowledge of CIS system(s) and revenue services processes Resolves billing, accounts receivable, or payment exceptions for routine, non-complex account scenarios.

Performs account maintenance activities for mass market residential and commercial accounts to ensure compliance with company policy, state and federal regulations.* At the customer account level, monitors and administers programs mandated by state regulators.

Performs tasks to comply with internal financial, operational and SOX controls for mass market customer segment.* Performs monitoring of SOX compliance reports including excessive day aging reports (which vary across jurisdictions) for active and inactive accounts. Takes the appropriate follow-up action.

Interacts with internal stakeholders to respond to inquiries and handle escalated complaints for mass market residential and commercial accounts.* Receives and processes incoming customer requests, correspondence.

Perform other duties as assigned Required/Basic Qualifications* Associate’s degree

Additional Preferred Qualifications* Proficient in SAP software.

Working Conditions* Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to the designated Duke Energy facility.

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Sunday, April 6, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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