Retail Operating System Operations Program Coordinator

Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

We are seeking a dynamic Retail Operating System (ROS)/GK Operations Program Coordinator to support the day-to-day operations of ROS/GK that will generate incremental EBITDA, improve the Mobility & Convenience Americas (M&CA) guest experience, and drive operational efficiencies. You will be accountable for supporting the Operations Teams through the piloting and deployment of the groundbreaking digital products and initiatives for M&CA.

The ROS/GK Operations Program Coordinator plays a pivotal role in supporting our Store Team Members as they navigate the challenges of site system conversions.

Duties And Responsibilities

- Work with collaborators to integrate business opportunities and requirements into the products while maintaining a customer obsessed focus on delivery of the ROS products

- Troubleshoot with site staff and technical resources to quickly identify issues impacting the business and recommend changes to address the issues

- Ensure the GK data imports into PDI accurately, advance as needed and support the locations to close their daily paperwork accurately

- Drive clarity in ROS digital goes, prioritization, and execution with the site staff

- Maintain a forward-thinking mentality

- Ensure alignment of business capabilities, speak up if vital

- Liaise with COCO Operations Leadership and the I&E Team to support business objectives

- Serve as a role model, mentor, inspire, and empower the Store Team Members with delivery of ROS

- Support as needed with legacy systems

Experience

- proven ability as an administrative or project management capacity. Experience with internal and external partners, running customer, branded marketer and direct dealer relationship.

Knowledge / Skills

- Hands-on experience working with GK POS (Point of Sale) systems, including configuration, integration, and troubleshooting within retail or convenience environments

- Critical Thinking: Ability to develop long-term plans that align with organizational goals

- Project Management: Strong skills in planning, completing, and being responsible for projects to ensure they meet objectives; strong attention to detail

- Analytical Skills: Proficiency in assessing data and trends to measure the impact of various initiatives and communicating to partners

- Engagement: Effective communication, collaboration with various partners, ability to influence without authority, understanding nuances and dynamic of external relationships

- Independence: Ability to work independently and organize time optimally

- Adaptability: Flexibility to adjust plans based on feedback and changing circumstances

- Innovative Attitude: Creativity in developing new directions to tackle sophisticated problems

- Ethical Judgment: Commitment to ethical practices and transparency in all activities. Ability to maintain confidentiality and perform duties in a discreet manner

- Project certification such as Agility, Scrum or PMP Certifications is a valuable asset.

You will work with

The relationship with stakeholders is integral to the success of an impact planning role, ensuring that initiatives are well-supported, effectively executed, and aligned with broader goals within bp US Convenience & Mobility.

- Works along with Operations Integration Manager

- Works in alignment and collaboration with counterparts across the organization supporting strategic integration initiatives

- Collaborates with various internal stakeholder on planning and executing impact initiatives

Supports senior leaders who provide strategic direction and oversight

- Supports and partners with external stakeholders including but not limited to vendors, customers, branded marketers and direct dealers, guests

- Participates with and promotes team culture to shape shared values, beliefs and practices in daily work. Influences how team members interact, make decisions and approach roles within the team

Considering Joining bp?

At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more!

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills: Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continued Learning, Continuous improvement, Creativity and Innovation, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Operational Excellence {+ 10 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.