Remote Lead Coordinator

Job Title: Remote Customer Service Representative / Lead Coordinator Location: Remote (Must work in CST time zone) Schedule: Monday – Friday, up to 8:00 PM CST; availability required between 8:00 AM – 5:00 PM CST on weekends

Company Overview: Tri-State Water, Power & Air is a trusted name in whole-home generator solutions, proudly serving homeowners across the Midwest since 1992. As a family-owned and -operated business, we’re committed to providing reliable products, outstanding customer service, and an exceptional experience from start to finish. With an A+ BBB rating and a legacy of 5-star reviews, we’re proud of our deep roots in the community and the strong relationships we’ve built with our customers.

Position Summary:

We are seeking a highly motivated and customer-focused Remote Customer Service Representative/Lead Coordinator to join our growing team. In this role, you will be the first point of contact for customers and leads, providing prompt and professional support while coordinating appointments for our field sales team. The ideal candidate will have excellent communication skills, be highly organized, and thrive in a fast-paced, customer-centric environment.

Key Responsibilities:

Required Qualifications:

Preferred Qualifications:

What We Offer:

Tri-State Water, Power & Air is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal history.