Nabors Industries

Team Lead – Remote Operations Support

LocationHouston, TX
Job TypeFull-time

About This Job


Job Description

Nabors is looking for a Team Lead to oversee our Rigline 24/7 remote operations support team. This role is essential in delivering prompt and high-quality support to our global customers. The Team Lead will manage a team of skilled professionals, ensuring efficient shift operations, addressing challenges as the primary point of contact, and facilitating seamless shift handovers. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and effectively collaborates with management, product teams, engineers, field technicians, rig personnel, customers, and partners. This position follows a 14-days-on/14-days-off rotational schedule.

Rigline 24/7 is a team of highly skilled and technically trained professionals with in-depth expertise in Nabors products and services. We provide continuous support for our capital rig equipment, technology solutions, and service offerings. Operating 24/7, our team delivers global customer support from our headquarters in Houston, Texas.


Responsibilities

Coordinate and supervise the activities of technicians during their shift to ensure efficient and excellent customer service while focusing on minimizing downtime, providing proactive support, and enhancing our safety culture.
Serve as the primary point of contact for any issues or challenges and interact with the escalation points during the shift if needed.
Responsible for Major Event handling.
Ensure smooth handover between shifts.
Monitor emails and case queues during the shift.
Perform quality assessments of technicians on a periodic basis and provide feedback/coaching as needed.
Ensure the team meets defined KPIs, service level agreements, and is closing cases timely.


Qualifications


MINIMUM QUALIFICATIONS:

5+ years of experience in drilling operations or oil & gas industry as a field technician or remote support
A customer-first mindset, ensuring every decision is made in the best interest of the customer and company.
Ability to adapt to changing environments and handle high-pressure situations with composure.
Strong analytical and decision-making skills to address challenges swiftly and effectively.
Excellent verbal and written communication skills.
Skilled in coaching, mentoring, and driving team performance.


Preferred Qualifications

Experience managing small teams
Experience in a technical support or customer service role
Intermediate understanding of drilling operations and equipment, as well as Nabors products and services.
Bilingual communication skills (speaking and writing)


Physical Requirements / Working Conditions

Ability to manage multiple high-priority issues and ensure issues are resolved in a timely manner
Strong organizational skills with the ability to effectively meet tight deadlines and address urgent high-priority request
Position will be office based, working a 14-days on/ 14-days off rotational schedule
Proficient computer skills (Microsoft Office Suite including Word, Excel, Outlook, Teams, and PowerPoint, typing at 35+ WPM, etc.)


About Us

Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.


Equal Opportunity Employer

Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct .

Similar Jobs

Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
17 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
19 days ago
DM

Apprentice Lineman

Delta Montrose Electric Association
Job TypeFull-time
 
Montrose, CO
22 days ago
company-logo

Division Order Analyst

Job TypeFull-time
 
Dallas, Texas
9 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
about 1 month ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
about 1 month ago
HM

Lineworker Apprentice I

Henderson Municipal Power & Light
Job TypeFull-time
 
Henderson, KY
26 days ago
company-logo

Associate Attorney

Buffalo Biodiesel Inc.
Job TypeFull-time
 
Buffalo, NY
29 days ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
about 1 month ago
company-logo

Foundry Professionals

Penticton Foundry
Job TypeFull-time
 
British Columbia, Canada
10 days ago
company-logo

Apprentice Lineman

Southern Pine Electric
Job TypeFull-time
 
Brandon, MS
23 days ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, Pennsylvania
3 months ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, Texas
23 days ago
company-logo

Residential Helper

Waste Pro
 
Columbus, MS
26 days ago
company-logo

Deckhand

Ballard Marine Construction
Job TypeFull-time
 
Bradenton, FL
12 days ago
company-logo

Floorhand 2

Key Energy Services
Job TypeFull-time
 
Midland, TX
26 days ago
PS

Screen Printing Operator

Providence screen printing
Job TypePart-time
Salary
$39520 - $41600
East Providence, RI
17 days ago