Refining IT Systems Specialist

Refining IT Systems Specialist

PBF Energy Inc. (NYSE:PBF) is one of the largest independent refiners in North America, operating through its subsidiaries, oil refineries and related facilities. We are seeking a talented Refining IT Systems Specialist to join our team as a pivotal member that would play a key role here at PBF Energy. This role would be located onsite at our refinery location in Toledo, OH.

The IT Specialist provides on-site technical support for refinery business operations, focusing primarily on end-user support and device management. This role assists with applications, collaboration tools, computing equipment, and network/server infrastructure by acting as remote hands for specialized teams.

PRINCIPLE RESPONSIBILITIES

- Serve as the first point of contact for technical issues related to hardware, software, and accounts via phone, email, chat, and in person.

- Troubleshoot and resolve problems with laptops, desktops, mobile devices, printers, and peripherals.

- Assist users with common business applications (Microsoft 365, VPN clients, web-based enterprise systems).

- Perform password resets, MFA troubleshooting, and basic account administration following security protocols.

- Prepare and deploy new user equipment (laptops, monitors, docking stations, mobile devices).

- Document all support interactions in the ticketing system and educate users on best practices.

- Support onboarding activities by preparing devices and assisting new employees during setup.

- Deploy and maintain computing devices, VOIP phones, printers, and multifunction devices.

- Maintain an accurate inventory of all devices and network and server equipment.

- Monitor system reliability and escalate issues to specialized teams as needed.

- Act as remote hands for network and server teams to assist with deployment and maintenance tasks.

- Assist in small-scale IT projects and initiatives, ensuring timely delivery and alignment with business goals.

- Coordinate with vendors and internal teams to resolve technical issues and support initiatives.

- Follow PBF’s Incident Management procedures for timely resolution and escalation of IT incidents.

- Comply with all PBF policies and security guidelines.

- Assist in response to cybersecurity incidents and vulnerability management activities.

- Support adherence to cybersecurity frameworks (e.g., NIST).

- Participate in disaster recovery drills and assist with backup processes.

- Perform additional tasks based on business needs.

JOB QUALIFICATIONS

- Bachelor’s Degree Computer Science or related field (or equivalent experience/certifications).

- 1+ years of IT support experience preferred, including exposure to hardware, software, and operating systems.

- Willingness to provide day-to-day and after-hours support (24x7)

- Strong communication and customer service skills.

- Ability to maintain good relationships with employees and vendors.

This position is on site 5 days a week.

Must possess a valid Transportation Worker Identification Credential (TWIC) or be able to obtain one.

ONLY CANDIDATES MEETING THE ABOVE REQUIREMENTS WILL BE CONSIDERED.

FOR SERIOUS CONSIDERATION, PLEASE INCLUDE YOUR SALARY REQUIREMENTS.

We thank all respondents for their interest in PBF Holding Company LLC (“PBF Energy”), however, only those selected for an interview will be contacted. Please no phone calls or emails to any employee of PBF Energy about this requisition. Placement agencies or recruiters need not respond. All resumes submitted by search firms to any employee of PBF Energy via email, the Internet or in any method without a valid written search agreement will be deemed the sole property of PBF Energy. No fee will be paid in the event the candidate is hired by PBF Energy as a result of the referral or through other means.

PBF Energy is an equal opportunity employer. We are committed to creating a diverse, inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, gender, gender identity or expression, sexual orientation, reproductive health decision making, national origin, ancestry, genetic information, physical or mental disability, medical condition, marital status, age, veteran and military status, or any other status protected by applicable law. We are committed to providing reasonable accommodations as required by law.