Project Manager & Technical Customer Coordinator

This role is responsible for day-to-day technical project management and customer coordination across key industrial and oilfield accounts, including contract manufacturing customers and our sister company, Ideal Electric. It requires someone with a unique mix of technical literacy, people skills, and relentless follow-through. This person must be comfortable reading BOMs, specs, and drawings; coordinating across departments; and working directly with customer engineers, shop floor teams, and ABS inspectors.

Success in this role requires extreme organization, curiosity, humility, and thick skin. It’s fast-paced and high-stakes, and the person we’re looking for isn’t afraid to ask questions, speak up when something seems off, and adapt quickly when things change. You’ll need to build strong relationships internally and externally, keep the ball moving even when things get messy, and maintain a calm, clear presence under pressure.

Roles and Responsibilities

- Serve as the primary internal and external point of contact for assigned projects

- Coordinate cross-functional teams to ensure timelines and specifications are met — even when priorities shift or things get tense

- Read and interpret engineering drawings, BOMs, and technical specifications with enough mechanical understanding to ask the right questions and spot inconsistencies

- Track project milestones using Gantt charts or other tools; stay on top of multiple timelines without letting tasks fall through the cracks

- Prepare, organize, and deliver documentation packages for quality, certification, and witness testing

- Communicate clearly and calmly with ABS inspectors, engineers, customers, and shop teams — even when resolving issues or pushback arises

- Review and support quoting processes with attention to technical accuracy and clarity

- Coordinate special requests (e.g., custom units or modified specs) with engineering and production, bringing curiosity and problem-solving to the table

- Monitor customer communication, competitive insights, and pricing trends to help anticipate needs

- Build and maintain trust with demanding accounts through responsiveness, professionalism, and follow-through

- Act as backup and support for strategic accounts — stepping in with confidence when needed

- Ask for help when stuck and escalate proactively to avoid missed expectations

- Occasionally travel to support customer visits or project execution

Required Skills

- 3+ years in project coordination or technical customer-facing roles in an industrial, manufacturing, or oilfield setting

- Solid grasp of mechanical concepts and basic technical aptitude — enough to engage meaningfully with engineers and production teams

- High level of organization, multitasking, and time management in a fast-moving environment

- Excellent written and verbal communication skills, with the ability to de-escalate, clarify, and build confidence in high-pressure moments

- Strong relationship-building instincts with customers, vendors, shop personnel, and leadership alike

- High personal drive — follows through without needing to be micromanaged

- Resilience and “thick skin” — open to feedback, able to handle conflict professionally, and doesn’t take things personally

- Comfortable asking questions when unsure and pushing for clarity when details are vague or conflicting

- Proficient in Microsoft Office Suite (Word, Excel, Outlook); ERP and Gantt/project tools preferred

Preferred Qualifications

- Familiarity with electric motors, electromechanical assemblies, or oilfield customer requirements

- Experience working with classification societies such as ABS

- Exposure to quoting, custom spec reviews, and inside sales support

- Experience conducting or supporting customer visits, witness testing, or factory walk-throughs

- Prior experience with competitive analysis, price trends, or project-related customer insights