NextEra Energy

Product Services Engineer I

Juno Beach, FL

Full-time

About This Job

Requisition ID: 88377

At NextEra Energy Analytics, we offer renewable energy consulting services using industry-leading scientific analysis to plan, site and optimize renewable energy projects. We specialize in transforming data into actionable insights that drive clean energy solutions and enhance operational excellence. Join us today to leverage your technical skills to make a meaningful impact on the energy landscape.

Position Specific Description

NextEra Analytics is currently seeking a well-qualified candidate to join our Product Services Engineering team as a Product Services Engineer. The Product Services Engineer will focus on root cause analysis, issue resolution, and customer communication in support of NextEra Analytics portfolio of internal and external energy software platforms. The Product Services Engineer should have some familiarity with renewable energy and experience troubleshooting software applications to resolve customer issues. The Product Services Engineer may work with other internal teams such as Software Engineering, Data Science, Customer Success, and Business Management for issue resolution. The Product Services Engineer will provide feedback to the product teams to improve the product and customer experience. Success in this role will be driven by a bias for action, customer advocacy, technical expertise, and strong communication skills.

Essential Product Services Engineering Skills:

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Understand user context to identify usage patterns that lead to support intervention

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Identify product enhancements and prioritize bug fixes to reduce the need for support intervention

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Familiarity with the Unix command line, SQL and monitoring and observability tools like Grafana or CloudWatch

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Experience identifying model inputs and outputs and must be able to set up a local development environment to debug & troubleshoot user reported issues

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Familiarity with AWS Services including S3, CloudWatch, Lambda and Step Functions

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Familiarity with the Software Development Life Cycle

Job Overview

Employees in this role are analytical and creative problem solvers with a successful track record handling large-scale, high-profile projects and deadlines. They identify, investigate and resolve complex software issues to ensure applications are performing to customer standards. Individuals will demonstrate technical expertise in software development and data analytics as well as expertise of the broader organization. This position applies analysis and problem-solving skills along with effective communication to drive customer-facing software application issues to resolution. The ideal candidate is high energy, with the ability to independently prioritize multiple tasks in a fast-paced environment.

Job Duties & Responsibilities

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Analyze, diagnose, troubleshoot, and identify solutions to resolve system issues in business-critical customer environments including application, network, host/virtual machine, and cloud environment resources

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Establish the root cause of errors and provide feedback to product owners to improve customer experience

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Communicate technical issues to non-technical customers in a timely and accurate way, via phone, email, or chat

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Work with product owners to prioritize system enhancements or issues and participate in user acceptance testing prior to release

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Performs other job-related duties as assigned

Required Qualifications

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High School Grad / GED

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Bachelor's or Equivalent Experience

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Experience: 1+ years

Preferred Qualifications

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Bachelor's - Information Systems

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt

Employee Type: Full Time Job Category: Engineering Organization: NextEra Analytics, Inc Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.