Service Engineer I

SUMMARY

Service Engineers are responsible for engineering activities associated with gas turbine, steam turbine, auxiliary-equipment, and generator technical support, assuring rapid disposition of non-conformance reports (NCRs), engineering support requests (ESRs), evaluation of field issues including data collection and root cause analysis (RCAs) support of gas turbine, steam turbine, auxiliaries, and generator issues. The work encompasses Mitsubishi and non-OEM turbine service support. The Service Engineer works closely with the field service and long-term service groups to identify quality

improvements and cost reductions to make Mitsubishi Power parts and services more competitive. The Service Engineer I is an entry level engineering position that requires knowledge of engineering principles and basic experience in the application of principles. In this role, the engineer will demonstrate the capability to perform normal work assignments with initial guidance and training. The engineer will also be given technical assignments of increasing technical difficulty working under the supervision of more senior engineers or management. The service engineer is also expected to contribute to continuous improvement initiatives as well as ongoing initiatives such as fleet risk, service product, parts identification, outage planning, and sales support. As this role is part of the service organization hours typically include non-core hours support (evening and weekend), evening alignment calls with Japan engineering teams.

ESSENTIAL DUTIES & RESPONSIBILITIES

OTHER DUTIES AND RESPONSIBILITIES

KNOWLEDGE, SKILLS & EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PowerPoint, Project), OSIsoft PI, Sharepoint, etc. Preferred including: PTC Suite (Creo, Windchill), Matlab, Computer programming (Python, VBA, C++), other CAD software (Solidworks, AutoCAD), etc.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to; stand, walk, talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud. The employee will be required to adhere to Mitsubishi Power and customer safety procedures, including, but not limited to the use of personal protection equipment (hardhat, safety glasses or goggles, hearing and fall protection).