Product Analyst - Water Products

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Position Title: Product Analyst – Water Products

Location: Markham, ON

Department: Product Management – Home Services

Employment Type: Full-Time

Summary:

We are seeking a detail-oriented and driven Product Analyst to support the performance, insights, and evolution of our Water Portfolio, which includes rental water heaters, water purification solutions, and related offerings. This role will play a critical part in enabling data-driven decision-making, optimizing product performance, and supporting strategic initiatives across the product lifecycle.

The ideal candidate is highly analytical, comfortable working with large datasets, and passionate about uncovering insights that drive business outcomes. Experience in durable goods, home services, or recurring revenue models is a strong asset.

Responsibilities:

- Analyze product performance across key metrics such as customer acquisition, retention, pricing, and profitability

- Leverage dashboards and reports to monitor trends and identify opportunities for improvement

- Conduct customer and market analysis to support roadmap development and strategic planning

- Assist in managing product continuity, including unit additions and attrition analysis

- Support new product introductions with data-driven forecasts and performance tracking

- Collaborate with product managers to evaluate pricing strategies and promotional effectiveness

- Contribute to business case development for new initiatives and product enhancements

- Partner with Finance and Supply Chain to support forecasting, cost analysis, and margin optimization

- Help track and report on category-level P&L performance

- Work closely with Sales, Marketing, Engineering, and Field Operations to support go-to-market execution and service readiness

- Participate in cross-category projects to ensure alignment and synergy across the broader product team

Qualifications

- 2–4 years of experience in product analysis, business analytics, or a related role

- Strong proficiency in Excel, SQL, and data visualization tools (e.g., Power BI)

- Solid understanding of financial concepts and experience supporting P&L or business case development

- Excellent communication and collaboration skills

- Bachelor’s degree in Business, Economics, Engineering, or a related field

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.