Prod Services Application Support - Level 2

Job Description:

An experienced consulting professional with a broad understanding of solutions, industry best practices, multiple business processes, or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment.

Bachelor's degree in computer science or a related discipline, or equivalent work experience is required; an advanced degree is beneficial.

5–8 years of diverse experience in multiple areas of information technology is required; experience in the securities or financial services industry is a plus.

Note – Candidate has to support from 12 PM – 9 PM ET

Role Overview

Senior technical lead providing L2 production support for critical payment applications. Individuals will work closely with application development teams and infrastructure support groups to ensure systems are highly available.

Technical Support L2 (Application and Infrastructure Support with DevOps knowledge)

Technical Expertise

- Excellent knowledge of Unix, SQL, and Linux systems

- Hands-on scripting experience (Python / Shell / PowerShell) on Unix/Linux platforms

- Experience with AppDynamics, Splunk, and ServiceNow tools

- ITIL/ITSM certification is preferable

Operational Activities

- Monitoring: Regular monitoring of batch jobs and CICS online regions

- Impact analysis: Identifying impacted components for enhancements

- Root cause analysis: Troubleshooting production errors

- Scheduling: Modifying and monitoring production mainframe jobs

- Balancing: Handling daily/weekly balancing procedures

- Analyzing: Identifying root causes and implementing solutions

Locations

- Pittsburgh, PA

- Lake Mary, Florida

Responsibilities

- Maintains and supports moderately complex applications and environments

- Performs complex troubleshooting as SME in one or more applications

- Ensures appropriate monitoring and alerting setup

- Leads root cause analysis and problem management

- Collaborates with business and application development teams

- Leads production readiness reviews for new releases

- Validates supportability before production deployment

- Monitors changes to applications and operating environments

- Analyzes complex issues and recommends solutions

- Reviews and updates contingency documentation

- Performs periodic disaster recovery tests

- Reviews and analyzes product migrations through all environments

- May review/execute Change Management scripts

- Leads major incident management calls for high-priority incidents

- Mentors/guides junior team members

- Contributes to achievement of team objectives