Services Product Manager

Service Product Manager

Do you enjoy leading and motivating others to deliver successful solutions for business and customers? Would you like the opportunity to be responsible for business growth?

Join our Waygate Technologies team!

Our Waygate Technologies team provides industry-leading products and services that optimize the inspection process. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.

Be part of a team that makes a difference to our business

The Service Product Manager is responsible for defining, developing, and managing service offerings that complement the company’s product portfolio. This role ensures that services deliver measurable value to customers, align with product strategy, and drive profitability and customer satisfaction.

As a Service Product Manager, you will be responsible for:

- Developing and maintaining the service product roadmap aligned with overall product strategy.

- Identifying market trends, customer needs, and competitive offerings to shape service solutions.

- Owning the end-to-end lifecycle of service products, from concept to retirement.

- Ensuring readiness for deployment and adherence to quality standards.

- Working closely with Product Managers, Engineering, Service Delivery, and Sales teams to design and implement service offerings.

- Participating in business performance reviews and customer Service Quality Meetings (SQM).

- Forecasting resource requirements, and optimize cost structures.

- Tracking KPIs and customer satisfaction scores.

- Acting as the voice of the customer for service-related needs.

- Supporting sales and marketing teams with service positioning and value propositions.

- Ensuring all activities comply with HSE fundamentals, company standards, and contractual obligations.

- Driving continuous improvement initiatives and manage incident reporting processes.

Fuel your passion

To be successful in this role you will:

- Have strong understanding of service delivery processes and product lifecycle management.

- Have excellent stakeholder management and communication skills.

- Show analytical mindset with ability to interpret performance data and drive improvements.

- Have familiarity with digital tools for job cycle management and service quality monitoring.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities

- Comprehensive private medical care options

- Safety net of life insurance and disability programs

- Tailored financial programs

- Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.