Process Integration Support Analyst

Job Summary

The Business Strategic Analyst is pivotal in enhancing operational efficiency and driving strategic initiatives, particularly in areas such as Customer Operations and Safety & Technical Training. This role involves utilizing skills in project management, process integration, and change management to support enterprise initiatives and gain essential business experience. Analysts are responsible for managing business process improvements, coordinating across various functions, and applying project management practices to deliver effective solutions.

They lead strategic process improvements, engage with departmental leaders, and drive decision-making and change adoption to ensure alignment with the company's strategic objectives. The position demands strong project management and process integration skills, a proven ability to manage improvements across functions, and experience in leading strategic initiatives. Excellent communication and interpersonal skills are essential, along with the capacity to drive innovation and support long-term strategic goals.

Joining Southern Company Gas as a Business Strategic Analyst offers the opportunity to work on impactful projects, engage with leaders, and contribute to the company's success while fostering professional development.

Key Responsibilities

- Support system enhancements and new technology solutions projects on behalf of the business, providing experience insights and feedback to foster customer centric solution and alignment with strategic objectives to ensure project milestones and deliverables are met.

- Ensure business processes and technology are aligned by collaborating with stakeholders to identify any process gaps & provide awareness to stakeholders

- Assist in the ideation of solutions to basic process/data-driven problems and document solution recommendations.

- Provide business support for the development of technical solutions ensuring scope and requirements align with the needs of the business users.

- Ensure recommendations align with strategic objectives and needs of the business users.

- Develop and maintain strong relationships with key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle.

- Facilitate communication, training & testing efforts (when applicable) as needed for OI3 initiatives

- Provide insights, support & feedback to Change Management Team to support adoption and minimize resistance regarding the following (as needed):

- Process Improvement Plans & Strategies - including but not limited to project timeline development, task tracking and deliverable monitoring

- Adoption & Sustainability Strategies

- Project Risks and Basic Mitigation Plans

- Communication Plans Execution

- Business Continuity Plans

Job Requirements

- Prefer a bachelor’s degree in business, Technology or related, utility field experience

- Experience in process improvement or project management with working knowledge of process documentation tools, project management methodologies, and tools

- Strong & demonstrated verbal and written communication skills

- Ability to learn and understand customer needs and assist in identifying how existing and new technologies can support innovative solutions.

- Ability to engage with business leaders at various levels concerning their organizational goals, needs, and focus areas.

- Ability to facilitate meetings with stakeholders in ideating, developing and implementing strategies that enhance the employee and/or customer experience across all customer channels

- Understanding of utility industry and business practices for Customer Experience, Field Operations, or Technology preferred.

- Working Knowledge of business-related systems (i.e. CIS, CSS, CMA, CCB, etc.) preferred

- Working knowledge of Excel, PowerPoint, and other presentation software; (Knowledge of PM software JIRA, Monday, Asana, MS Project etc. is a plus)

- Minimal travel required; In-Person Office attendance required.

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 17511

Job Category: Customer Service

Job Schedule: Full time

Company: AGL Services Company